Ulta Beauty

I’ve been in the beauty industry for 15+ years, so I genuinely thought Ulta would be a safe, reliable place to get my makeup done for a black tie wedding…somewhere I wouldn’t immediately regret it and feel the need to redo it myself. I was very wrong. This location canceled my long-booked makeup appointment less than 48 hours before the event because my service provider was “taking a break from the industry for a little.” When I asked if anyone else was available, I was put on hold for about two seconds before being told, “Unfortunately no, sorry,” and then abruptly hung up on. Completely unprofessional and honestly disappointing from a company of this size. Still waiting to hear back from corporate.

Today I visited this location and heard two people one that is a manager talking about an employee that they purposely got rid of. Two months ago I came in and the nicest girl helped me went out of her way and the same happened there was two women sitting in salon area which I noticed no one else was in there except products were speaking about same said employee. I will be making a report on this as I’ve been helped by the said employee like four times and she was running through the store , to help other employees while these two sat there . This employee was not only the reason I shopped with you and I did see her crying on side of the building as well which I’ve never seen her be unprofessional. I then went into Marshall’s and spoke about what happened and they said they had made a com

I had Tiffany cut and style my hair today and she did an excellent job. made me very comfortable. And I am very happy with the end results

Visited Ulta because my BareMinerals foundation color was discontinued and needed help finding a new shade. Ashley tried a few different shades on me and helped to find me the perfect shade with another brand. It matches perfectly and I am thankful for her help.

I always leave this salon with the happiest smile after visiting Cherise. She is truly the color magician. I have been a brunette my whole life but I really wanted to change it up to copper. I had just moved to the area and a friend recommended Cherise. I am so beyond thankful for her recommendation because it was spot on. Her color ability is so stunning and she has the most bubbly and fun personality. I always look forward to seeing her and getting my hair done. In fact I always look forward to coming to this Ulta because they treat you like family. I knew no one at this Ulta before meeting Cherise and now I know so many of the wonderful women here. I of course want to give a shout out to Laura, Jackie, Maddy, Erin and Vanessa. These ladies have the best customer service skills and have