Ulta Beauty

Absolutely ridiculous experience. I placed an online order for two fragrances for store pickup. The website clearly said both were in stock. After placing the order, I was notified that one was actually out of stock and canceled, and I was told I’d be refunded to the original payment method. I paid with a $100 gift card plus Apple Pay. When I went to the store to pick up the one item they actually had, I tried to reorder the canceled fragrance for delivery while I was already there. Suddenly my gift card balance was $0, even though I was told the refund would go back on it. The associate had no idea how to fix it. The manager came over and basically said “there’s nothing we can do, call customer service.” No help. No solution. No ownership of the problem. Ulta’s inventory system is ob

This place is good at returning items but way too much talking at the register when you have a line almost to the back of the store. Seems plenty people walking around but no help with the register. I prefer Nordstrom any day for my cosmetics the sales people wait on you ring you up and your go. At Ultra the cashier talking 5-10 minutes with each customer I hate to go because of the slow check out and this happens at all of their locations it’s like a meet and greet instead of a store where you can buy what you need and Leave I’m so thankful for Nordstroms

These employees are so ignorant and so rude. I was at the store maybe three minutes early and was there standing outside in the freezing cold with my son and they refused to open the door. I’ve been in the sales industry for a while now and I’ve always opened my door when a customer was there within a reasonable time of being open especially if they have a child and it’s cold out you couldn’t open the door three minutes early, just to let me in. They were just standing there staring at me horrible service.

I went to Ulta salon. The girl that did my blow. Had no clue what she was doing. My blowout was frizzy. My scalp was still dirty. I asked her to fix. But it made it worse. I was extremely disappointed. I had to come home and wash and my hair and flat iron. After paying $45. Update: Ulta reached out to me and refunded me my money. Thank you Ulta and Chelsea(Plymouth Meeting manger) for caring enough about your customers and resolving the issue.

I come to Ulta frequently, for my makeup, hair products, perfume. I must say today a young lady Fiona helped me with Lancome products. I most often use Lancôme, but she surely impressed me with her knowledge of the products and their ingredients. I was quite satisfied with my purchase and her suggestions.