Ulta Beauty

I loved a certain hairdresser at the salon, and my daughter loved another one. My favorite for several years finally quit, and then my daughter’s favorite left. Over the past year, while in appointments, the store manager would come and force them to hawk the sale items (like the daily/weekly specials) and hand out brochures for things that aren’t even related to hair services. And they would be getting forced to stock shelves and whatnot in between appointments. No wonder they quit. I was still willing to give another hairdresser a chance, but now they closed the salon altogether. It doesn’t make any sense because it was always quite busy. I’m also a big perfume-buyer, and ever since they locked it all up (about a year or year and a half ago or so) and there is never anyone to open it whe

I visited the Ulta Beauty store today to test a perfume I was interested in purchasing, but the tester bottle on the floor was empty. I asked a staff member for assistance to see if there was another tester available. Unfortunately, she appeared visibly annoyed by the request and responded with an attitude that felt unnecessary and unprofessional. She told me she would ask another associate to help, but that person never returned. Instead, I saw them assisting another guest with gift wrapping while I was left waiting with no follow-up or explanation. No one checked back in with me, and I ultimately left without receiving any help. I understand that retail can be busy, but basic customer service—especially acknowledging a customer and following through on assistance—should be expected. If

I asked to see if there was a brand available, and this employee didn’t even bother to talk on the store phone and ask if we had the brand. They looked it up, saw it was in stock, went in the back, and came back in 2 seconds and pretended that they didn’t see it in the back. I continued shopping and just shrugged it off, and then I actually found a table with the brand! It was to the right of the door. I shouldn’t have bothered to ask that employee and next time I’ll just keep to myself - Although I then talked to Ashley (I believe that’s what her name was?) and she ended up looking in the back and found a few products I came in looking for, and made me feel valued and important. Even if she didn’t find the product I was looking for, I would have still left that store feeling like a val

The clerk at the checkout asked me for my phone number to make the sale and I said no then she said if I don’t put my phone number in then I wouldn’t be able to make a return and I still said no and the third time she said to me “ You don’t have a friend or family that you could add their phone number?” What she did is illegal you don’t have to give them your phone number. It’s Massachusetts privacy laws. She was actually violating the law. I deleted the app. I’m never shopping there again. If you’re in Massachusetts, you do not have to give someone your phone number at point-of-sale

They run this place like Fort Knox. Every employee stares at you like you’re stealing, you need to show an ID to use points (watched a manager talk down to a customer for showing a photo of her ID saying “next time I cant accept this”) or pick up orders (I had to have my boyfriend pullback around in the cold to go grab my ID because a credit card with my name wasn’t good enough.) not the end of the world, but I’ve never seen this practice before for order pickup. The idea of pick up is convenience and this isn’t convenient. Then, I have a rewards account, but the way the girls at the register ask me to “just put in a phone number” puts me off. Companies are getting too greedy with expecting the majority of people to want to dole out personal info, and the pressure is falling onto these ca