Ulta Beauty

Everything i go in i get an allergic reaction. The cashiers ask about the credit card multiple times and I always have to say no at least 3 times. Today I went in and had to listen the whole spiel plus and say no more than 3 times and tell them im having an allergic reaction to the perfume they spray everywhere before they would move on. What should have been a quick in and out was not because ulta prioritizes credit card sales over the health of their customers.

I went in to this store before work to pick up some concealer and foundation. I didn't have a lot of time, and was a bit overwhelmed when I first walked in as it was my first time in an Ulta store. Gloria was super helpful and sweet. She helped me to quickly find exactly what I was looking for in the perfect color. Thank you so much Gloria. It is service like this that will make me come back and shop here going forward!

Terrible experience — I will never return to this Ulta location. Staff couldn’t answer basic Dermalogica questions, hovered while I browsed, and told me pheromone-based perfumes I enjoy could “only be found at adult stores” — which is untrue, as Pherose by Realm and Matchmaker by Eye of Love have been sold for years at department stores like Nordstrom and Macy’s. I also felt watched like a suspected shoplifter. Completely unprofessional and uncomfortable. I tried to provide feedback through Ulta’s online email system, but it’s not easy to be heard, so I’m posting publicly. I’m a loyal Ulta customer, spending $100+ a month on Dermalogica skincare and pH-balanced hygeine/ skincare products, yet this visit was frustrating and disrespectful. From the moment I walked in, I felt awkwardly obse

The store is nice inside and the workers seemed nice too. Good experiences the two times I’ve been here. But my most recent time, the cashier Jessica pretended like she didn’t know that there was a free gift with a $25 purchase of Maybelline products. I asked her about it and she replied “oh is there? Let me check.” and then checked the bins behind the counter, proceeding to tell me that they’re all out and apologized saying that 3 previous customers asked and didn’t get anything either. Not sure why she had to act like she didn’t know that there was a free gift when she had 3 other people ask as well. And I never got my free gift, or a substitution to accommodate.

First time stepping foot in any Ulta. I was greeted by smiling employees right away. When I asked where I might find something, they helped me find it. Everyone there seemed very nice, helpful and professional. I signed up for their points and extra perks. 😊 I noticed a sign at the entrance saying something like, this is a hate free establishment. ❤️ Overall good experience. (It's nice finding a place with good customer service these days.)