Ulta Beauty

I went to Ulta last night to try tinsel in my hair. I absolutely love it! I had Lillian as my stylist. She did a great job, and she also did a phenomenal job blending it in so it’s very subtle, which is what I asked for. She also took time to explain everything to me on how to maintain it. I will definitely be back for more in the future, and will definitely use Lillian again!

DO NOT PLACE MOBILE ORDER I spoke with Sara on the 24th and felt like I was treated as a bother. I understand it’s a busy time, but they had no proper response on when my order would be ready, and or if they have even received it. I wasn’t told I could cancel within an hour of ordering which I would have if I knew because these items were for a X-MAS gift. I was left in the dark about whether the issue could be resolved before closing. Now, I have an $88 hold on my account since the 24th and have to wait 5 more days for a refund. The whole process has been frustrating, and it’s made me think twice about shopping at Ulta during the holidays & to make matter worse when I was in the store trying to find last minute gifts I overheard " Sara" speaking about the issue with co-workers and how i

Had my hair colored by Lillian today and she did such a great job. I'm super happy with it and my hair looks great. I normally go to a curly hair specialty place for my cuts, but I think I'll just keep going to Lillian for my color. She's about half the price of the other place I go - and she did a great job!

I placed and picked up an online order. One piece was a gift set missing two of the 4 items. I called the store and an associate went in to the store to be sure that a replacement was available, then set it aside for me. She told me to just come in and the item would be waiting for the swap. When I got to the store I approached the pickup counter and told the rep that approached what I was there for. Instead of turning around and handing me the replacement that was sitting right there on the counter, she said you'll have to go stand in line. I did not get her when my time came to be helped and luckily a mgr approached as I was being helped and quickly traded the set, apologized for the inconvenience and sent me on my way.

SHOPPERS LOOKING AT THEIR STOCK ONLINE- Please be aware that they do not have an accurate inventory and they are not very polite about this! I was told today that I would need to call ahead of time if I wanted to make sure a product was in stock. As someone with a retail background AND a longtime ulta shopper, this is not the standard and I have NEVER been told this before. I understand issues where inventories themselves are off by a few units due to issues with received shipments or theft, however, listing that you sell a product online that isn’t even shown as an option on the self is not the norm. Not only that, but dismissing a customer and being snarky about it is just bad customer service. Maybe next time, try to help find the customer find an alternative to what they are looking fo