Ulta Beauty

Several staff members offered to help over my past couple visits without me having to ask, and all have been knowledgeable, helpful, and kind. Kayla M was great today. She took into account my personal preferences when giving me makeup brand suggestions. She made me feel comfortable and valued even though I don’t know much about makeup. Gave me tips on skin prep and application methods as well. The store has a good selection of testers and disposable supplies to apply the testers with.

I went to the Ulta and there was only 2 people in line ahead of me. The cashier was chatting it up with the person in at the register about perfume and their personal preferences. There was no scanning, just talking. It held up the line for awhile because again, they were very casually talking. After a few minutes, she called for support then continued to just talk about their perfume preference. This should have been done on the floor, not at the check out area. The next cashier came, and went to the next person and left with to find things. Again, could have been done by anyone else if they aren’t ready. I kept waiting and the original cashier was STILL casually talking perfume and their favorites, then said she’d help her after taking care of the now growing line of customers. Then the

I’ve never left a review before, but this experience was beyond frustrating. I asked an employee for help finding a concealer to match my foundation and waited patiently while she assisted other customers. After giving up, I went to checkout, and guess what? She was my cashier and when it was my turn, she literally walked away and ignored me. No apology, no explanation, nothing. I would have been completely fine with a simple, “Sorry, I’m busy,” but being blatantly abandoned at the register is unacceptable. Customer service like this is shocking and disappointing.

Be careful! I bought a foundation and there was a sticker on it with an expiration date of 9/26 when I peeled the sticker off it shows a completely different expiration date( 10/25) and I purchased this at the end of July! Highly disappointed will be returning

First time visiting this location, and my experience was great. The customer service was top-tier, more than one associate helped me find products and gave me gift recommendations. Everyone was very helpful and sweet. The only downside was that the store felt a bit disorganized, likely because we went about 1–2 hours before closing. Overall, it was still a good experience.