Ulta Beauty

I went here on Friday 1-16-26 at night and I was looking for a high quality bb cream I asked a lady dont know her name but she was wearing some Thick glasses she was honestly so useless all she told me was that her unexpensive bb creams were in the other side when I didnt even ask that she didnt even help at all and she told me that all brands have BB creams. When I ve asked which was a high quality bb cream. Nobody came up to ask us if we needed help.! Ive came here before about 2 years ago and they always showed me great options and even sat me and tried it on me. I can say that this place sucks now I will be trying another Ulta Location :(

I have started going to this location more frequently these past few months even if it's further due to a bad experience at another location and so glad I did. I really enjoy the larger variety of brands at this location. I've also had really great experiences being helped especially by Cassie several times, and she is always such a joy. She has helped answer many makeup and skincare questions for me as well as helping my mom get back into a routine and feeling good about herself after going through cancer. She remembers us and always greets us by our name. Customer service like this feels hard to find nowadays, but she is truly amazing!!

I went in last week looking to get a skin tone match and some products recommended as I normally don’t wear much makeup and was looking for a natural yet effective look. Lizbeth helped me and not only matched me correctly right away but recommended me an array of options to use and test out. She was very thoughtful and really took her time explaining each product to me and if I didn’t like one, would simply recommend another and kept doing so until I found a good skin tint, mascara and moisturizer. I have been using these products for a few days now and absolutely love them! Thank you Lizbeth!

Went today and needed help finding products. Literally stood by two employees having a personal conversation amongst themselves. We stood there for at least 5 minutes while the employees ignored us and continued their conversation as if we were invisible. Finally one turned and was like do you need something? Well, yes I do. That's why I'm standing here . What has happened to customer service? It's fine to talk to coworkers, but please be aware of your surroundings as customers are waiting for assistance.

Erin absolutely blew my expectations out of the water. I haven’t been to a hair stylist in almost 10 years and I can’t believe I didn’t find her sooner. She took me from a brown box dye to a gorgeous ginger in one appointment!