Ulta Beauty

Wanted to stroll around and explore with a gift card my boyfriend gave me for Valentine’s Day. Was asked more than 6 times if I needed help, which I would appreciate normally but got to be pesky after saying no thank you so many other times. Went up to check out after selecting everything and noticed one item didn’t ring up sale which was in big letters on the 8x10 piece of paper in front of display which was for one shade across the selection and out of stock. I still got all the items because I was excited to try them but the cashier was not happy to help and the manager was rude.

Love getting followed around the entire store by one employee. Just cause one’s a POC does not entail us needing extra supervision. I’m a diamond member for 5 years in a row.. believe me when I say I own every perfume in the store, I don’t have the need to steal. Definitely won’t come back to this Ulta location.

After waiting on my pick up order 10 minutes someone finally decided to help me. For my order and said it was also my bday and online wouldn’t let me add that gift so I needed to do that as well. I said ok. The lady proceeded to say I needed to go get in the regular line for that! I said no thanks and was quickly reminded why I have started buying from Sephora

I had such a great experience at Ulta thanks to Nacy! She helped me get into makeup and guided me to the right products for a beginner. She was super sweet, knowledgeable, and made me feel confident in my choices. Best customer service I’ve had in a long time!

The store itself was great and it was easy to find what I needed. The reason for lower stars is because of the cashiers behavior towards me. I walked up with my item and the larger, African American lady told me to put my phone number in the pi pad. I told her no thanks, since I rarely come into beauty stores. She told me that I had to put it in because the receipt won’t come out without it. I work retail so I knew that sounded off. I again, told her no thanks. She said I had to. I said no again. From that point on, she didn’t say a single word. She rang my item up and gave me my receipt. But once I wouldn’t put a number in, she didn’t say a thing. I work retail where name capture matters as well, but we don’t lie to our guests to get their number or act mad when they don’t want to. It’s t