Ulta Beauty

There was this beautiful girl with a pink hijab who was very kind and helped me color match myself. She also helped my mom find lipgloss too :) Really thankful to her, sadly didn’t get her name!

I placed two orders for some cosmetics on the Ulta Beauty website because ShopBack had a great cashback rate. The in-store pickup process was smooth; both orders were well-packaged. The store environment was clean, tidy, and bright, and many products had testers, making it easy to find the most suitable items. Every employee was also enthusiastic and friendly. e.l.f. products are affordable and effective, offering excellent value for money. Essence and Revolution are also good. I hope Ulta Beauty will offer more choices in the future.

10/14 was my very first experience at the salon. I called with an emergent hair situation and Cindy P took my call. She took me at the last minute and changed my life. My hair was a dry brittle unruly mess due to a horrible bleach and color job the ulta in Rockville did; to add I paid 350 dollars for. My hair was damaged so bad and I explained my situation she told me to come on in. Cindy is my new go to person. She was so knowledgeable and honest she took her time and cut with different techniques to save my hair but to also cut off what was damaged. She offered me water and made sure I was comfortable every step of the way: when I say she took her time I mean she was so diligent and reassuring. I am so happy she was able to take me and her skills have spoken for themselves. I am very ple

They are a particular sales consultant name, Izzie At the Germantown location and I want to thank her from the bottom of my heart for helping me find the correct Cosmetic products for my particular need. Izzie Not only heard what I was going through with my previous products and why I needed to change them, but she took it upon herself to demonstrate everything that I needed step-by-step and took her time. Thank you from the bottom of my heart. The products that she selected for me have done wonderful miracles On my face and I can’t be thankful because she actually knows her products but more than that. She knows how to treat people that need to help with finding what is correct for them. Thank you very much Izzie Your company is very blessed and lucky to have you work for them

I am extremely upset with this experience. The deal was very poorly explained, and important information was completely left out. At pickup, I was shocked to be told that returns are NOT allowed at the pickup moment, something that was never mentioned when I placed the order. Then, to make it worse, I was told I had to wait 24 hours and come back to the store to even address the problem. This is ridiculous, inconvenient, and unacceptable. This feels misleading and like a complete waste of my time. Customers deserve clear explanations and honest policies upfront.