Ulta Beauty

LAURA M. Did my hair on Saturday 11/22/2025. It was the first time I went to her for my hair. She listened to me , saw the photos of how I wanted my hair, she recommended some things to me and I was absolutely thrilled with my hair color and my haircut was perfect! I think it was the best cut and color I've ever had! Plus the conversation was fun and I really enjoyed my time there! ( Ulta Hair Salon in Gaylord Michigan) - Sue M

As long as you never have to deal with the girl in there named TRACE you will be fine. She was incredibly rude. Rolled her eyes at me multiple times. Told me she hopes I have a BETTER day! Literally having a great day.. tried coming into one of my favorite stores. Had her just squash that. I can't even believe she is working with the public. She should really be ashamed of her behavior. I have NEVER met one other rude employee in there. She obviously felt empowered in that moment.

I tried to return a defective item and I was 1 day late. They said I’m stuck with a faulty product!! I live on hour away, so it’s not easy to get here! Do better

The only reason I’m even giving them one star is because I can’t give them zero stars. I just bought something that I feel I should be able to return / swap because I got the wrong one (hair gel) and they wouldn’t let me even though it was clearly unused. All they had to do is look at the product and see that it was unused and say sure swap it out. I just won’t shop at Ulta ever again their loss.

All of the representatives were very welcoming, knowledgeable, and helped you shop using the rewards system and offers. Special mention to B the Manager and K a makeup artist who helped color match.