Ulta Beauty

I stopped into this store yesterday to pick up a Valentine’s Day gift for my partner, and unfortunately the experience was a reminder of how rare good customer service feels these days. When I walked up to checkout, I wasn’t greeted at all. The associate was in the middle of a full conversation with another employee and continued talking as I stood there waiting. When she finally acknowledged me, she asked if I had a phone number. I said yes, and she just stared at me. After an awkward pause, she said, “Oh, type it in on the terminal,” as if I should have known that already. When it was time to pay, I inserted my card, but nothing happened. After standing there for a few seconds, it became clear she hadn’t completed the transaction on her end because she wasn’t paying attention. The enti

I will never shop at this store or give this location my business again. I placed an online order for curbside pickup. Waited 20 minutes in designated parking spot and no one came out so had to go inside. The manager was so rude and had a major attitude. I was shocked by the poor customer service. Ulta needs to train their staff on common decency.

This is a bit of a mixed review. My daughter made a hair appointment in Cool Springs last minute because she showed up to her appointment at another location and the stylist was “out of town”. Was told by stylist at Cools Springs she could absolutely do what my daughter asked for and said she has been doing hair for 30 yrs etc. All over color turned out great, the highlights not so much and my daughter left upset again. I called the next day and spoke to Melissa and then Shelby. They were both AMAZING! They were kind, refunded the entire visit and got her an appointment with the original stylist to correct the highlights which she did and they look great! I really want to thank Melissa and Shelby for providing excellent customer service to resolve our issue! That unfortunately is not a gi

Not one to write a review, but noticed a poor review about the one associate that helped me out a ton this past weekend. Was shopping for my girlfriend for Valentine’s day this past weekend and Reese was extremely helpful. Truly saved me in not knowing a damn thing about any of the products I was searching for lol. So if you find yourself at this location, ask for Reese, she’s great.

I had an appointment today to get my eyebrows laminated, shaped and tinted. Lillian Was my brow specialist and she was fabulous! I couldn’t have asked for a better experience or brows. She made the space comfortable, and made sure I loved my brows. 10/10 will be going back to get them done by her!