Ulta Beauty

I went to the Ft Smith store where i was wanting to purchase some prestige makeup. Two associateds were sitting on the floor I assume stocking. I asked where a particular product was and they never once got up proceeded to point. I must add they were not friendly either. Next time I'll just order on line.

I love this store and I’m always greeted warmly when I visit. I don’t normally ask for help, but today I did and was helped by Camilia. She was so fun, bubbly, and so so kind and sweet. Ask for her to help you if you want the brightest smile you’ve ever seen!

Don't bother going to this store unless you want ripped off! I wanted to exchange a foundation I purchased online because I accidentally ordered the wrong formula. When I realized I had used my points for the purchase I knew what I would get back wasn't near worth what I gave for it I asked to have it back instead of returning. The girl told me she couldn't do that. All I wanted was to exchange the foundation for the correct one (same brand and price just different formula) but instead she refunded. I was told since it wasn't the exact same foundation they couldn't do it and refused to give it back and told me to come back the next day which made no sense. Why? I got some points back but it wasn't the $42 worth I gave for it. I got less than a $2 refund. These girls dont know what they

Wanted to shoutout Ash at the brow bar for a fantastic service and experience. She did my friend and I’s brow lamination and tint. We had a great time chatting with her and she took extra care to get them right! Thanks Ash!

It’s wild to read reviews about the employees ignoring people, because every time I stop in they won’t leave me alone. Every time I am in there, I am followed around and treated like a thief. I’m not sure if it’s the way I look or what, but it’s really upsetting. I had the same employee ask me if I needed anything twice in the span of five minutes as I was comparing a product, and another right after her. Which sounds tame, but it’s always the tone and the way in which they do it. Other people have noticed it when they’re with me. I am autistic and it’s usually very loud and bright in there, so it takes me some time to process what I’m seeing and make a decision. But it gives me a lot of anxiety to be followed around and bothered every couple of minutes every time. It’s gotten to a point