Ulta Beauty

Charli did an awesome job on my hair! It feels soo soft and healthy. Super easy to talk to and made sure I was comfy and happy with my service. Also made great recommendations on products to use at home. Will def be back.

We just had the worst possible Ulta Salon experience with Marina. First, she called to change our appointment time to 90 minutes earlier than booked, then she was 45 minutes late for the new appointment time and, as a side note, was at no point apologetic or expressed any appreciation for our patience and flexibility. All of that would have been fine except for the fact that she absolutely butchered my teenage son’s hair in a cut that lasted no more than 10 minutes. It was a surreal experience and such a disappointment. Ugh.

Before I begin this lengthy review, I would like to add a note to the young lady who stayed on the phone with me at Ulta Beauty in Chambersburg while I was trying to obtain my refund from DoorDash. Thank you! To Ulta Beauty, you failed me as a customer! I work hard for every dime I earn. On my first day off in a while, I decided to relax at home and do some online Holiday orders. I have never used your same-day online delivery, nor do you make it clear to your customers online before you choose same-day delivery that a third party will deliver these items. Maybe I'm old school, but yes, I did believe you guys had some delivery service straight from the source, which is you... ULTA! To give the customers some backstory, I placed an order directly from the Ulta Beauty website. My order tot

miryam/maryam ( not sure exactly how to spell it ) was so sweet & helpful! she saved me almost $20 off my purchase & commented on some of my items saying how she likes them herself. while at the counter i was even helped with my online-pickup by another associate; winter before i walked out of the door <3

2 things: First: I was supposed to receive a free gift with my purchase and when I brought it up to the cashier, she stated she didn’t think they had anymore of the free gift and didn’t bother to check. She also stated that I needed to spend a certain amount to get it but the coupon didn’t state that I needed to. Only that I needed to purchase the product. Second: Unless you walk in there glammed up, no one bats an eye to try and help you. Ive walked in dolled up and everyone offers to help me find what I need. I walk in with no make up and everyone looks at you like you don’t belong and you spend countless minutes trying to find a single product. Do better.