Tropical Salon & Spa

Booked appointments for myself and our daughter for her upcoming wedding, the girl helped me book them. I received a phone call from Keith who said “I’m not doing it anymore” which he then went on to say he’s not taking any new clients, only his regulars. Ummmmmm new client, we’ve been going to them since they opened. We do not do the high maintenance acrylic crap which ruins your nails so therefore, we don’t go every week. He said he could refer us to one of the girls. No thanks ! The last time we had a girl do a French manicure, it was pathetic, crooked and didn’t reach the end of the nails. Our daughter went back and wanted it fixed, he didn’t have time. Must have been grinding those nasty acrylic nails on a regular so he refunded her $65. I’m assuming this is why he couldn’t be bothere

I was sick this am and called many times, starting at 7 am, to let them know and they don’t have a machine. Told me only rang 2 times on their end. On my cell heard 8 times. Didn’t want to reschedule with me, didn’t want to refund my deposit. Very unkind and unprofessional. I wouldn’t waste your money or time going there. Very Disappointed. They do a great job once you get their but not before. People get sick and they should be able exceptions when this happens, especially with Covid still going on. I have been there many times and always pay and tip.

I rarely write negative reviews but unfortunately I had a terrible experience at Tropical Salon & Spa in August. I made an appointment online and I knew I was running a little bit late. I called the salon multiple times on the way to alert them, but no one picked up. I arrived 5 minutes late to my appointment, and I was immediately met with hostility about being late, even after I explained that I tried to call many times. The woman who did my manicure was rude to me the entire time -- I asked her for her opinion between two colors, and she responded "well one is sparkly and one is matte, I can't give you an opinion". She never looked at me in the eye during the entire appointment and the whole process felt rushed. I've never been treated like this at any salon, ever. I am giving 2 stars b

Tracie wss 25 minutes late to my appointment that I prepaid for. I asked her if she could do all my nails one color except for one on each hand. She told me I was wasting her time and if I was a nail tech I would understand...(but she was late to my appt that I prepaid for. She wasted my time.🤦‍♀️.) She was just extremely rude the whole time.Slapping my hand pretty hard over and over. (Not tapping it) I will never go back. If you book online it will ask what you're looking for. Don't bother to fill it out because they don't look at it. She looked at it when I got there and told me she does none of what I wanted. If they had looked at it and got back to me to let me know they don't offer those services . I would of canceled. DONT WASTE YOUR TIME OR MONEY HERE!!

I booked online for a manipedi for my mom (only her 2nd ever!) MacKenzie was truly the epitome of professional and friendly and really put Mom to ease with her ticklish (kind of gnarly) feet. I would have loved to have joined her but there weren't any other staff present which was disappointing. All in all, the facility is beautiful, clean, comfortable and MacKenzie is a GEM. Thanks for your generous care.💜