Times Union

Picked deal for Sunday paper only, wanted to see how service would be. In a word, LOUSY. I have had to call for lack of a paper virtually every week, I would say about 90%. Today, 8/31/25. I called, spoke to a customer representative. to report no paper. He said that I would get one before noon,but it never came. When my offer expires, that will be it!! To get and KEEP CUSTOMERS you must be reliable and respond to problems that continue to occur. It seems that they WANT to lose print customers. Will never recommend them!!

This paper's "TDS" is almost comical. Their editorials are like a blend of Deniro + CNN commentary after way too much coffee. Sad how disconnected main stream media is...but luckily more than 50% of people can see past it.

billing is a scam- e edition doubled billed me for 2 months when I complained they gave me a portion of one month back- now they upped my rate 30% to $25.96 a month -spent an hour trying to talk to a human - finally went on line to cancel and Lo and behold the site said we will reduce your monthly to $12 - so if they are untrustworthy with this how can I or you trust their news

I really want to support "local" journalism by subscribing to papers like this. I did a trial subscription for 13 weeks for something like 25 cents, knowing that I would have to cancel before that time. So I set a reminder in my phone for 1 week before the 13 weeks is up to cancel. 10 days before the 13 week mark, my card was charged for about $20, so I called to cancel and ask for a refund since the covered subscription period hadn't even started. They refused to issue a refund. Basically they scammed me for $20 by charging my card 10 days early, before I had a chance to cancel the trial. I've signed up for many free trials and used this system before, but never have I seen a company charge my card 10 days early, and never have I been refused a refund if I miss the deadline. They tried to

Nikolay and our team have been the absolute best! Everyone at Times Union has been a pleasure to deal with. The best part is that we are seeing RESULTS! The entire team is always looking for ways to make changes to our marketing tactics even better. The best decision we ever made!