The Virginian-Pilot

This company lies and cheats. I started my subscription in December, but I have only received one newspaper. I’ve called the company several times to report that I have not received my newspaper. On Friday, April 11, I called to let them know I did not receive my Wednesday paper. I was assured I would receive my Sunday paper, but I never got it. Then, on Monday morning, April 14, I received a call at 9 AM saying that my account is somehow past due, and I owe eight dollars. When I logged into my account, I saw that my subscription is valid until June 15. I don’t know what kind of scam they are running, but if I didn't personally need a newspaper for my business, I would not recommend this company.

This company lies and cheats. They offer you a price and then raise the price without communicating with you. And if you try and cancel, they say you can cancel but they will continue to charge your card. And when you call to complain about the charge they say your subscription will end at the end of the period they just charged you for and they will charge you again at another raised rate. I finally demanded a full refund, which they agreed to, but when they actually posted the refund it was for less than the original charge. This type of activity has been going on for the last 9 months. My Next call is to the BBB.

Warning ⚠️ I am here to warn the public about any future purchases, or deals that you may make with this company. My husband and I were simply leaving the Norfolk NEX and we were pressured by a woman selling to their month subscription. She promised that we would get coupons every Wednesday and Sundays, a newspaper, and at the time, a $10 NEX gift card, and a pen with a stylus. We were new to Virginia at the time, and thought to ourselves that this would be a great opportunity to explore the area, figure out ideas for family night, date night, and possible outdoor activities. But boy were we wrong. We never received any coupons, newspapers, or anything of the sort that month. So we called to follow up, they promised they would look into it, and that everything would be just fine, but

I wish I had read all these reviews before subscribing. Exactly like everyone else says, they stopped delivering the paper, kept charging us and are now refusing to issue a refund. Said they cancelled the account and now I’m receiving a past due notice from the day they cancelled it. I will be reporting them to BBB, consumer protections and FTC. This company is apparently a total scam giving small local newspapers a really bad reputation, it is a total shame.

Signed up for a penny and failed on my end to cancel before the actual subscription started. So I see the initial charge which is fine, however, I call to cancel bc you cannot do so online. When you call it prompts you to manage your account online but canceling your subscription is not an option like the rest of the 99,000 subscription websites. I give my ACCOUNT #, name, address, phone # and somehow, my account is nowhere to be found and she “cannot help me at this time”. I called again today and AGAIN, my account was not found until I requested to speak w a manager. The supervisor magically found my account immediately. Allegedly, it’s been cancelled. This is such a shame, scam and all around disappointment in service.