The Spa at Ocean Place

The Spa at Ocean Place has the makings of a wonderful day spa. While the waiting lounge had the most beautiful view of the ocean, it was very cold. I also wish they had offered some drinks and fruit like other high end spas offer. We wanted to order lunch after our treatments but we were told they only offer that on Saturdays. Our massages were good and the treatment room was clean but I feel like it missed the mark on being the perfect day. I’d go back again, perhaps in the summer.

DO 👏 NOT 👏 WASTE 👏 YOUR 👏 MONEY I have been to the spa many times before and I cannot say how disappointed I am in the events that occurred during my time there today. I was shocked by the lack of professionalism and customer service BY FAR… it is horrific as I’ve never written a poor review like this but want others to be aware of what they’re getting into before going (especially during COVID)! I will NEVER go back to this place again & advise you to not waste your time OR MONEY. It is NOT worth a penny. GO SOMEWHERE ELSE, literally ANYWHERE. There are tons of other resorts/hotels with spas to choose from on the boardwalk. SKIP this one. I arrived with our party (celebrating a bride to be) for a day of spa treatments and relaxation, we were so excited to surprise her! Especially since

This was my 2nd visit to ocean place spa and resort this summer. My first visit was on Father’s Day with my kids. We had a great visit my boys utilized the pools indoor/outdoor and loved playing on the beach. Our visit was fantastic. So good that I scheduled a 2nd visit for my birthday this time with my girlfriend. I called made a reservation and tried to negotiate a discount on the price but was told that wasn’t possible. So I asked if he could throw in a free couples massage and he (Julian) agreed. However when I went to book my massage I was told in a hostile voice that they never give complimentary massages. I explained what I negotiated and asked the manager to check with the front desk. They confirmed it was in the notes. She then stormed off and found the manager (Phyllis) who told

Made online reservations on 5/5/2021 for 5/22/2021 when we arrived appointments were not in there system although they acknowledged it and my deposit. We were provided new times during the day, when we arrived my appointment went from a 50 minute service to 25 with NO communication. When the manager was approached she was like at least we fit you in. Well your on line system stinks and lost our reservations. We were promised complimentary wine but of course that never happened either - by the way we did not ask for it! Staff was not apologetic. Relaxing room had no spa water which hydration is key after a massage. The whole experience was horrible and would not recommend. Hotel is run down - it took 30 minutes just to get 2 cups of coffee. Place is overpriced, sloppy and unpro

I booked 3 treatments for my mothers birthday weekend over a month in advance. I received a call from Holly the manager 1.5 days before the appointments to say she needed to cancel one of them due to not having someone to perform the service booked. After expressing my disappointment and surprise that they only had 1 person to perform facials, she replied "its not my fault" and offered me 20% off another treatment for that person in the party only or for her to have a facial an hour before (which was too early) or 2 hours after the rest of us. I asked to have Hollys supervisor, Susan, call me back (she hung up on me). I was told she would but she did not. I would encourage anyone planning something special or just generally to avoid this spa. We were here many years ago and the service asp