The Spa At Montchanin Village

UPDATE: I have called multiple times and left messages, I have emailed two different addresses (spa and front desk of Inn) with no responses. I also spoke with several friends after this event, and they explained they also had horrible spa services and got their money back. I am writing to express my disappointment with the 90-minute massage I received during my recent visit to your spa. This was my first experience at Montchanin Inn and Spa, and given its reputation, I expected a much higher level of service. Unfortunately, my experience fell far below the standards one would anticipate from such an esteemed establishment. From the start, I felt neglected. When I arrived, neither the front desk staff nor the massage therapist standing nearby greeted me. I sat down and waited to be ackno

Beautiful space Masseuse 10 minutes late and was not told ahead of time Masseuse good technique Masseuse made off hand comment stating I needed 90 and was not polite about it Skipped arms completely when I asked for overall-ok not that big deal Music kept tuning in out very disruptive they need to fix that issue they reported they cannot-I bet it can be fixed Robe was so small I had to use cardigan cover myself Masseuse opened door not 2 min after she completed to clean up. Knock maybe? I wanted to LOVE this~~~~~Montchanin is amazing let’s collectively do better!!

Bad experience, wrecked my birthday surprise for my boyfriend. A couple months ago I booked a couples massage for us for October, had to pay 50 bucks at time of booking because I had never been there before. Ok, no problem. Called about a week ago and paid upfront for the balance of the massage. We arrived yesterday, we were greeted, everything is great. My boyfriend is shown the men’s locker room where his robe was and slippers would have been, except they didn’t have any, (first faux pas, they knew we were coming and were not prepared)and was told to wait in the waiting room when ready. The same for me with the woman’s locker room. I had slippers. I’m all set, on my way to the waiting room and I’m stopped. The massage bed in the room we were to be in broke due to the prior massage w

Massage therapists were both excellent for our couples massage. My husband had hot stone and I had deep tissue. Very responsive to the firmness of the pressure and very relaxing. I love “spa” music during a massage and I could hear something but it was very soft and I couldn’t really hear it. Would be great if down the road they could add stream showers or a sauna. Very nice place and atmosphere.

I have had many massages and facials But none have been as amazing as Montchanin. The staff are incredibly friendly. You are welcomed in and given a beautiful and comfy robe. I received a facial and my aesthetician was amazing. She took great care to make sure that I was comfortable and had what I needed. The experience was relaxing and I left feeling like I was 5 years younger. I also received a complimentary glass of wine at the end. A sweet bonus!