The Sapphire

I chose Sapphire because I was very familiar with the salon and had always received great service in the past before moving out of state. Unfortunately, this time was extremely disappointing. I had an appointment scheduled with a master stylist, but they called out the very day of my appointment. Since I had traveled without makeup or hair tools, I had no choice but to keep my appointment with another stylist. While my hair turned out okay, I can’t say I loved it. The makeup, however, was a very poor experience. When I explained what I was looking for, I expected the stylist to create that look. Instead, I was asked repeatedly throughout the process what colors I liked, which made me feel uncomfortable and unsure. The end result looked unprofessional—almost like a child had done my makeup

Staff were very pleasant. But my hair that's a different story. Came with grown out highlights and wanted blonde highlight. But now I have this odd colored hair. And none of my hair color. This is not my natural hair color with highlights. Don't recommend. They don't listen to what color you want.

Very nice large modern spa. The staff was welcoming. They offer free refreshments for all clients. Sierra gave me a pleasant pedicure. Will return. I gave it 4 stars because the bathroom was not private.

Terrible customer service. Called ahead of time and said I’d be there about ten minutes before closing to spend 1000 dollars on gift cards last minute. Yes I know last minute but the door was locked at 450 so I went ahead and called and asked if there was someway I could buy cards bc I just drove 35 minutes to get there as the girl on the phone knew that. Then proceeded to tell me they’re open tommorow. Lost my business and I’ll. Take sure to tell everyone else how incredibly unprofessional they are.

Just left the sapphire salon in Pittston for the 1 carat package my husband purchased for me and I had Jane,Sarah & Pam the three of these ladies did a phenomenal job with my facial,massage and manicure. Great atmosphere, great kind hearted and patient people, I left very happy. Highly recommend! Thank you ladies for making my experience great!