The Sanctuary Spa

Got my husband and I a couples massage for valentine's day and just went today. We had such a great experience. Our ladies were amazing (didnt get their names). I loved how nysync they were when working on the both of us. The lavender mask and chocolate oils are a great touch too. Thank you so much and cant wait till we come back.

I had an appointment last Saturday, and it was my first time visiting The Sanctuary Spa. I booked the Hocus Pocus package, which included a massage, facial, and pedicure—and wow, I had the best experience. From the moment I walked through the door, I was greeted by the sweetest woman at the front desk. The spa itself is absolutely gorgeous, and the whole atmosphere instantly put me at ease. Stephanie did my massage, and OMG… it was heavenly. The massage tables are heated—which I loved because you’re never cold and it makes everything feel even more relaxing. She found the perfect pressure, not too hard and not too soft. I told her it was my first massage and that I was worried about being ticklish, but she was so communicative and reassuring. I felt completely comfortable the entire time

As hard as it was to get an appointment, it was honestly a waste of money and time. I was referred to this place but wouldn’t recommend to anybody that has an actual job or has a busier schedule. Ownership seems to spend more time responding to reviews than bettering business. Concierge hours and communication sucks. Facial was decent, jus not worth the hassle.

I had a very disappointing experience here. Customer service is extremely poor and trying to make an appointment is unnecessarily difficult. The reception staff was rude and even hung up on me in the middle of a conversation, which is completely unprofessional. On top of that, the office does not stay open during the hours they claim to be open, making it frustrating for anyone trying to schedule or keep an appointment. They don’t even answer the phone half the time. I asked for management to call me and I received a “text” message instead. Overall, the lack of professionalism and poor management makes this a place I would not recommend. Ownership should seriously address the customer service issues. I have NEVER in all my years of going to spas experience this poor customer service.

I discovered Sanctuary Spa at Tradition on Google while visiting the area for the weekend, and I’m so glad I did. My partner and I booked a couples massage, and it was exactly what we needed — relaxing, soothing, and it truly carried us away. The atmosphere was calm and inviting, setting the perfect tone for a stress-free experience. The massage itself was soft, gentle, and very relaxing. While I would have loved a little more attention on my fingers and toes, overall the service was wonderful and left me feeling refreshed. If you’re in the area and looking to unwind, I definitely recommend giving Sanctuary Spa at Tradition a try for a rejuvenating couples experience.