The Ritz-Carlton Spa, Chicago

This review in no way reflects my hotel stay experience. It is specific to my time spent in the spa. I have traveled extensively and have enjoyed pampering at a multitude of spas around the world. In my humbled opinion, even though this spa is scrupulously clean & the staff is very professional, the spa itself falls short regarding quality of services offered for the price, amenities & privacy. The locker room is shared with the pool, therefore if there are children playing expect noise & some level of chaos. Although that doesn’t sound like a real deal breaker, if you’re paying $200+ to decompress, you may just want to be mentally prepared to share your changing/showering area with small children. My masso was very nice & professional but I would rate my massage a 3/5. I liked the spa but

I booked a 50 minute massage and 30 minute facial. My massage was wonderful but my facial wasn't. The esthetician wasn't prepared for my visit and didn't know what service I was getting. She fumbled to read through the notes on her phone which forced us to start a few minutes late. The facial itself was fine but she ended 7 minutes early. That combined with the late start meant my facial was less than 20 minutes long. I told the front desk and they were kind enough to offer 20% off the facial, but this doesn't equate to the 30% of service time I didn't receive. On top of that, the facialist tried to push me to buy upgrades and spend more. I'm not sure how they're paid, but it felt as though she was incentivized to sell more products, rather than provide a good experience. Finally, as fine

My service started great but after 10 minutes it felt like waste of time. The facial was average with focus on massage on face rather than extraction, cleaning & other services. For the $ i paid i felt better alternatives are available in Chicago city which will provide exceptional service & experience. Also, the robe provided was old and dirty !

I highly recommend the Spa at the Ritz Carlton! We recently had a group reservation for nail services. First - the communication with Anastasia and her staff was excellent. They were quick to respond, showed great attention to detail and thoughtfulness, and clearly care about ensuring their clients have a wonderful experience. We had considered several other spas, to include the Waldorf Astoria, and were both shocked at how poorly other spas communicated, and at the same time, thoroughly impressed with the Spa at the Ritz in how easy and stress-free their communication was. The day of the actual service, I was blown away by their hospitality and kindness. I was flying in from out of town and got stuck at the airport for several hours, making me late to my appointment, but they still were

Providing a disclaimer the Spa is not exclusive to only Spa guests, would be nice. As a female, I was very uncomfortable when I noticed three men while in a robe. After ordering food and being told "give me your card", the food service employee should have explained where he was taking my card to pay for the food I ordered. The only good part was Senada who provided my sister and I with the best massage. Outside of that, nothing was relaxing. No one came in to check and see if there was anything needed. My sister wasn't offered any Rose. She realized I was offered a glass, and walked to the counter to get it herself. The same cups before my massage from other patrons were still in the "relaxation" room after my massage. I was told to help myself to a snack, but it was empty the entire tim