The Platinum House Salon Trinity

I had the best experience with Janessa. She gave me a full highlight and I’m obsessed with how blonde she got my hair. It’s exactly what I asked for! Janessa was super nice and friendly. Would definitely recommend her😊

The entire time my hair was being cut, the stylist kept complaining that her scissors were dull from being dropped so many times. The haircut ended up looking nothing like what I requested there’s a hard, obvious line where the color starts and ends, with no blending whatsoever. To make things worse, they ruined my shirt by getting dye all over the collar and back. (Photo attached.) When I texted the owner to let her know and said I would be leaving a review, her response was incredibly sarcastic and dismissive. She replied: “Can’t wait to see it! Just a quick tip for next time try to avoid wearing a brand-new or expensive shirt to your color appointment…” No apology. No ownership. Just blame. I also showed her photos of the haircut I asked for next to what I received she insisted they

I went in with a budget in mind, and while my stylist seemed accommodating, I didn’t realize the required booking deposit wasn’t factored in. For that reason, the salon requires a contract before the appointment, which feels more like a CYA than client protection. When I later asked about the final cost, they made sure to send me screenshots of the contract I signed. For the high price, I also expected basics like shampoo and conditioner, which weren’t included. Overall experience left me feeling misled and cheated. Lesson learned for me to watch out for these ritzy corporate salons who care more about making a profit over doing right by their clients.

I had the best experience with Janessa! She’s incredibly personable, and we had such a fun time during my appointment. I absolutely love how my hair turned out—she brought my vision to life perfectly. I’m already looking forward to coming back for round two!

5 Stars! I can’t say enough wonderful things about Janessa! Every time I sit in her chair, I know I’m in expert hands. Not only does she listen carefully to what I want, but she also offer suggestions that always make my hair look and feel its absolute best. Whether it’s a fresh cut, color, or styling for a special occasion, I walk out feeling confident, beautiful, and completely taken care of. Their attention to detail, warm personality, and genuine passion for their craft truly set them apart. The salon experience is always relaxing and professional—clean, welcoming, and full of good vibes. I’ve never trusted anyone with my hair the way I trust Janessa, and I’m so grateful to have found her. Highly recommend to anyone looking for top-tier talent and a fantastic overall experience!