THE FACE SHOP

Loved this place because its local and really has the "best on the market" and "top of the line products!" I could try the amazing skincare/cosmetics in-stock, before i buy. My skin was so happy. Knowledgeable store assistance as soon as i asked. Very sweet greeting and patient about my questions and communicated well to explain what my skin type needed. I knew this was the place to treat myself. Bought face primer with SPF20(green)to tone red facial skin. Lip matte applied after lip color, game changer! Plus, "super sale" on facial masks (for my facial skin needs - hydration and firming) i love these masks because once my skin soaks up all the product i just throw it away. Had to buy.

I went inside to look around and the owner from what it seems to be immediately asked me what are you looking for. I politely said hi and she ignored and asked me what was I looking for. That already was a red flag. I asked her about the brand TIRTIR and right away she said no and wanted me out the store. She didn’t even allow me to ask her if the brand would be there in the future. As I walked out, I noticed she does sell the brand. You will see it on the window. My feelings were hurt on how she came off. She made me feel as if she was racist and refused to sell to me because I am a colored. The first time I came I experienced this and tried to give her the benefit of the doubt but she did it again.

I don’t write reviews but I really had to from this experience. I came here with a friend, and my friend was being helped with someone else and I was looking at other items and that’s where another worker was just following me EVERWHERE, like 4 feet away from me which is uncomfortable to shop. Two Korean people came in the store, a guy with a bag and a lady but never followed them. I had no bag, nothing. The guy could have just stole items while I was being watched. I’m Hispanic so I kinda find this a bit odd. The other hmarts that I go never given me that type of treatment. I would never recommend this place to anyone. There are other Korean skincare places better than this.

The woman working was an absolute angel who made my entire day! The store is super clean, nicely set up and has reasonable prices. I will definitely be back!

First of all, the young lady with long hair, who was working on 7/28/2021, was extremely rude. She sounded annoyed from the start when we asked a question and when we asked to switch an item, she started arguing. She ended up throwing the item aggressively into the bag, making the whole bag of our purchase fall to the ground. We're not the type to confront but this was too extreme so we asked why she was being so rude. She tried to make up an excuse that didn't even fit into her actions and she never apologized. She really needs alot of customer service training and needs to learn basic manners. We definitely won't recommend this place to anybody and this will be the last time we go there- especially if she continues working there.