The Face Shop Nile H-mart

Poor customer service today. Racial profiling. Unsympathetic. Non-professional. Told can't take pictures of ingredients. It was super fine print. Told learn brand at home. No eye contact. I use mineral screen to prevent tanning. Told too light for my skin. I said I color match and blend with other products. Older Korean sales lady didn't care. Kept saying not matched. I've told her I shopped here sporadically for years since they opened. Didn't care.

store attendant was extremely rude and was hovering over me and my child (who I had in a stroller). I accidentally ran the stroller into a basket that they had lying on the floor??? and the attendant was like “UGH!!”. worst part was that a spoon from a tester fell on the floor and she put it back on the shelf! truly disgusting. very very bizarre experience overall.

Update 5/2025 The Face Shop is the best place to get excellent quality Korean skin care, cosmetics, perfumes and body lotions! The friendly owner Kyung is very nice and is always helpful to make sure you select the right items for your type skin. They have a huge variety of great skincare lines to fit all skin types! The product is potent so you don’t need a lot. Most products pump the exact right amount you’ll need so there is no guess work! Most are all natural and smell amazingly clean! I’ve been coming here for the last 15 years and every product I ever purchased always improved my changing skin and kept it blemish free. My skin feels soft not dry and moisturized nicely! I’m fair skinned and burn easily in the sun. I love the Yehwahdam bb cushion SPF 50. It goes on smooth, excellent

This store price gouges, you can buy these products cheaper at Amazon.

I was in the store late afternoon Sunday 3/2 and the lady/owner was very nice and helpful. I was looking for a Korean face cream to try and she spent the time showing the different types and helped me to pick the best one for my skin (I'm blonde with normal but slightly sensitive skin). I was also interested in some eye make up and she helped me pick a black eye liner and gray-brown eye brow pencil and eye brow shadow set. She was very friendly and gave me some free samples. I love all my products and my skin feels better after a few days and these are the best eye brow products I've ever tried and there are many of them out there. I've already had compliments on my eye brows and how nice and natural they look. Thank you Face Shop and I will certainly be back.