Sweet Water Spa

My husband got me a surprise spa day at Sweet Water Spa and it was absolutely wonderful! The package included time in their infrared sauna, a mud wrap, pedicure, facial and a massage. Safe to safe I left there feeling amazing and so relaxed. I had never had a facial before and Patty did the best job making me feel comfortable and educated me on my face and what could help with my dryness. If I lived in Savannah GA I would be making an appointment with her regularly it was THAT good!! The entire staff was courteous and attentive to needs and each service was perfect. They even gave me hot rose tea with honey at the end of my time there as I relaxed in a dimly lit room. I absolutely recommend them to anyone traveling to Savannah!

This spa is amazing, full of charm and Savannah vibes. For my first massage ever I had an amazing custom done by Heather D. She is SO fun and spunky AND an amazing massage therapist. I can’t imagine I’ll ever have a better massage than what she provided but I will definitely be scheduling routine visits and will be back to Sweetwater when we’re in town!!!

I have been a loyal customer at Sweetwater Spa for six years. Every Christmas my mom gets my husband and I gift certificates for couples massages and I come for facials. I have enjoyed massages there whenever I'm able to book them. There are a couple of massage therapists who have a tendency to talk for the entire massage, which I dislike because I'm there to fully relax. But one therapist named Christy ( if she's even still there) has been incredible. This year I had a massage scheduled and had a dead car battery so I reached out to cancel. I rescheduled and showed up a few days later for my massage. My gift certificate was for two massages plus gratuity. However upon checking out the woman at the desk told me to add gratuity. I told her to take it from the gift certificate without reali

Truly an awful experience with Sweet Water Spa — especially for group bookings. I reserved 6 massages for a girls’ trip to Savannah. Unfortunately, we experienced a death in the family and had to cancel the weekend. I notified the spa over 96 hours in advance (4 full days) via email since they were closed and not answering phones, and I followed up with a call first thing the next morning. For context: - Single appointments require 24 hours’ notice. - Groups of 3–5 require 72 hours’ notice. - Groups of 6+ require signing a contract noting a 7 day cancellation policy. 2 of the 6 guests were still planning to attend, meaning only 4 appointments needed adjustment. I provided more than 96 hours’ notice — well beyond the 72-hour cancellation window that applies to groups of 3–5. Despite thi

We were truly looking forward to a relaxing visit. However, we experienced a sudden family emergency that required us to return home immediately — a three-hour drive away. Our appointment was scheduled for 10:00 a.m., and I called at 6:00 a.m. as soon as we knew we had to leave. I left a voicemail explaining the emergency and requested a callback. I received a return call at 10:00 a.m. from the staff member working that morning (2/14/26). I again explained the situation and sincerely apologized, asking if the cancellation fee could be waived given the circumstances. Unfortunately, the response felt cold and lacked empathy. I was told the charge could not be waived, despite this being a true emergency completely out of our control. We were not just charged a standard cancellation fee — we