Surreal

I am so disappointed. I came in and paid $100 deposit and then left paying 245$ total. Kat and the front office lady told me that the brass color was normal from going from black to light so I was trying to be understanding. I came in for a balayage and I did go from black hair to lightening it and a toner. This looks horrible. I sent them photos and I am going to a new place today for them to have to fix it completely. If I don’t get refunded then this place is absolutely cruel. The new place consultation was shocked they charged me so much and with how it looks I was crying. Please contact me back Salon Surreal and please kindly issues my refund fully. This isn’t okay.

I had a very disappointing experience at Salon Surreal. Their highest level stylist did my highlights, and the result was extremely stripey and poorly blended (see photos). When I raised my concerns, they refused to acknowledge the mistake or take responsibility. I ultimately had to dispute the charge with my bank and pay another salon a comparable price to have my hair corrected. Very frustrating experience. I would not recommend this place.

I brought my 9 year old cousin here who has EXTREMELY curly hair. The owner (I can't remember her name but she was amazing) taught my cousin all about her curl patterns. We have an appointment at the Head Spa she owns on Sunday! Gia gave her an "amazing scalp massage" - her words, not mine! Everything was so last minute, and I am pretty sure that Gia extended her day in order to make a little girls day SO much better. Thank you ladies!

I’m really glad to have found this spot only six minutes from our house! My 12-year-old had her first appointment with Angelina and she loved it! She was very sweet and helped my daughter feel comfortable and cared for. The cut turned out beautifully! She trimmed her ends and gave her fresh curtain bangs. Her favorite part was the amazing scalp and shoulder massage that she received during her shampooing. She had never experienced this before so it made her feel special. While I was waiting with my nine-year-old and her friend, a different stylist let them help her sweep up and use the cool hair vacuum. She was so sweet to them rather than being annoyed at there being lively kids in the waiting area. Lastly, I really appreciated the price of the cut. It’s difficult these days to get a simp

Completely ruined my hair, i asked for long layers and showed exactly where I wanted my layers, my shortest layer is as short as my face frame and the length was “kept” by a strand, it looks like I have short hair and a random hair extension in! I left with my hair still wet so i didn’t see the full result until I tried styling it, which of course got no where. I asked for a refund but they said due to their policy they can’t refund me because it’s already been done! Like yes I so expected my hair to get chopped and should’ve planned a refund ahead of time, lmao like what?! The girl was very nice, but I’m not happy at all with this haircut and am now in the process of getting extensions put in. In the text they acknowledged that they saw how my hair was messed up but unfortunately can’t re