Sun Tan City

I had a really disappointing experience at this tanning salon. The space itself looked fine, but the service completely ruined it. The employee named Annie was extremely unprofessional. She seemed annoyed from the moment I walked in, barely explained the tanning options, and rushed through everything like I was an inconvenience. When I asked a simple question about the shade, she rolled her eyes and gave a vague answer that wasn’t helpful at all. The actual tanning beds also smelled absolutely awful like rotted lotion Customer service matters, especially at a place where people are trusting you with their appearance. Because of this experience, I wouldn’t feel comfortable coming back or recommending this salon to anyone.

I was really disappointed with my experience at Sun Tan City. The facilities were not very clean, and the equipment seemed outdated. The staff didn’t seem very attentive or friendly, which made the whole visit uncomfortable. On top of that, the prices felt way too high for the quality of service they provided. I expected a much better experience, but fortunately, I won’t be going back.

Annie was amazing! She truly went above and beyond to get an issue resolved for me. Her dedication to great customer service should definitely be recognized! I want to point out it wasn’t only because she wanted to actually help me - but she was very sweet and well knowledgeable when I asked her questions. What I am trying to get at is give her a raise! :)

I've been a loyal member here for two years, always paying on time, every month. They hit me with an extra charge for the yearly fee, which I disputed with my credit card because it seemed like unusual activity—especially with all the scams going around lately. I honestly forgot about the dispute and didn’t realize it was still open. When I went to tan, they wouldn’t let me—which, fine, I get. What I *don’t* think is reasonable is that after two years of paying (often for tans I didn’t even use), they refused to let me reinstate my membership by simply paying back the disputed charge. I understand businesses protecting themselves from scammers, but my payment history clearly shows I’m a reliable customer. I wasn’t trying to cancel my membership—I just wanted my money back for what I thoug

This business banned me from tanning after I disputed an unusual charge (see my original review), claiming my membership was revoked—yet they continue to charge me without my authorization. I never received the so-called voicemail they claim reinstated my membership, but more importantly I did not approve it. How is it fair that I was treated like a thief, yet they’re the ones taking my money for a service they refuse to provide? This is clear fraud and unethical business practice. If you value honesty and fair treatment, be warned before signing up here!