Sun Tan City

WHY WONT THEY TELL US IS IF WAS A TANNING BED THAT CAUGHT ON FIRE? I was stunned to see police tape across their doors at the Marion location. This is the one that I use. Apparently a fire occurred and the news paper wrote that, “Two people were transported via ambulance with serious injuries.” I went to the nearest location to understand what happened and I needed to know if it was one of their tanning beds that caught fire but they REFUSED TO ANSWER. She just callously kept saying they couldn’t comment on if it was a tanning bed that caught fire and then she promptly asked if I wanted to use theirs. They have to know that their customers would be worried after learning this. It’s stressful not knowing if it was staff that became injured. They have very nice people working at that loca

I signed a 6-month contract early February when the Hiawatha location was open evenings and weekends. I was going after work 2-3 times per week, mostly after work and occasionally on the weekend. The company reduced their hours and is now closed on weekends (only open 9-5 M-F), so I can't go after work or on the weekends. I haven't been able to go since April as I can't make it to the only location within a reasonable driving distance of my house, yet they won't let me cancel my membership. 10/10 would NOT recommend.

The answer to everything is call corporate, corporates answer, talk to the store. One ok/decent bed that is completely hard to get to because other location closed for awhile. Staff is actually very friendly but they have hardly any beds, and no tools to work with. It feels like they've been put on an island and left alone. They need better tools, the app fixed and help from corporate. I can't believe the people can be so patient.

I loved all the locations of Sun Tan City and now Hiawatha location my new favorite. Katie and her staff that she has are amazing! Great experience and clean beautiful setting! Thanks Taylin for your great customer service!

Because of the fire we have to go to different locations. They don't have the same equipment that I am paying for in my monthly package. Seriously considering canceling my existing membership.