Spa InterContinental Chicago

DO NOT GO! Huge cockroach in the locker room. Nobody was there to assist except the cleaner, who didn’t even blink when I told her. It was just sitting there at the front of the change room, so imagine how unkept the place is if none of the staff saw it. If that wasn’t enough, nobody was there at the front desk to receive us nor welcome us to the locker room. Had to try three different lockers before we found one that actually worked. Horrible spa and just shocked that it’s the Intercontinental - glad we didn’t stay for the service.

This is not a spa. It is a closet. 50 minute Couples massage for $168 each. The woman who massaged me seemed very inexperienced. Picture asking for a Swedish style but it was more deep tissue with out the deep tissue. Oil was actually cold. Disappointing experience for me. Thankfully my partner had a better masseuse. I do not recommend this spa.

I received a text asking me to email them if I wasn’t going to leave a 5 star review. It has been two weeks and I never received a response … My husband and I received massages and facials at the intercontinental spa two weekends ago. The facials were delightful and my skin looks great. The location of where the facials are given is awkward since it’s in the woman’s locker room. It was very awkward for my husband to walk into. Also there was someone screaming “mom” in the locker room for most of my facial. The massage was extremely rough and I was in actual pain after m. My shoulder and back felt bruised. Also when moving my limbs, she was extremely aggressive. Finally, we were supposed to receive these services at the London House. I was extremely disappointed with your customer servic

It was so easy to book! I just called them and they were very accommodating even though it was the day before. When I came in, the massage therapist was really nice and took me right into service. They even let me use the hotel amenities after! I definitely would recommend this spa and will be coming again next time I'm in chicago!!!

Had massage for couples !! It was great. Service impeccable and all the amenities were clean and comfortable.