Serenity Wholistic Wellness LLC

I purchased a Groupon coupon and had to scheduled a appointment 3 weeks in advanced for a deep tissue massage due to being booked. Thirty minutes before my appointment time, I receive an email from a supposed "Office Manager" canceling my appointment due to unfortunate circumstances. First, I called and attempted to speak to someone, of course, I was hung up on. Next, I responded back to the email to address the unprofessionalism that occurred. They want you to a least give them a 24 notice but can't do the same in return. I refuse to wait another three weeks for a massage, so I took my business elsewhere.

If I could give a minus, I would. I purchased a Groupon for a massage. It was over a month before I could get an appointment. I made my appointment online, and had to pay an extra $5 because I had a Groupon. The morning of my appointment I received an e-mail from Kenyatta saying my appointment time had been changed from 1:30 to 2:30. I called and left a voicemail stating I needed to keep my original appointment time and I would be there at 1:30. When I get there, the receptionist tells me she had just taken someone back. I told her I had a 1:30 appointment and then she says, oh she's in the break room. She goes to the "break room" and gets Kenyatta, Kenyatta comes out and tells me she informed me by voice message and e-mail that my appointment time had been changed and she already

I was given 2 groupon gift certificates by my children for mothers day. I scheduled a massage for a friend and myself via the phone. Six days later I received an email stating my appt. was cancelled. I called to find out why the cancellation, left a voice mail, which prompted that I would receive a return call within 24 hrs. Never received such call. Attempted to call several times after that and voice mail was no longer working. Went to web site to reschedule and realized my original appt. was "booked" and website will not allow you to book yourself without a credit card. I asked for an explanation for the cancellation via email, and instead received a promo to book 1hr massage at $27. Well my groupons are about to expire, they will not answer the phone, cannot leave a vm, they do

I just called to set an appointment today 1/22/2015. Thursday. The receptionist told me to use the website to book my appointment. I told her I did but it would only let me use a credit card. So she transferred my call. The phone rang until the voicemail came on. I hung up and tried again online. I had the same problem again. The appointments only accept credit cards. I think they are taking all of their paying clients and discriminating against Groupon Clients since we got such a good deal. Don't offer these deals if you can't handle the demand. I can't even get there without wanting a refund. I'll just stick with Massage Envy. At least I know they are going to be there.

GHETTO and DISTASTEFUL! The polar opposite of welcoming, and a starter kit for bootleg business! If you purchase through Groupon, consider your massage as good as gone. You will be treated like you paid for it in gum! KENYATTA is rude and off putting. I was greeted by "follow me" (no smiles, no welcome, no hello, no eye contact, messes up you're whole zen-chai-zone-whatever!) Every spa allows a 15minute window. I tried calling 4 times because this place is not easy to find and her phone was going straight to voice mail. This venue is located at ATlantic Station, in an extremely small office.(no windows) There was no "serenity" about this massage, nor wholistic! I advise you to really do your research on this place. As you can see, the reviews on here are pretty consistent. I love supporti