SEPHORA

I had an amazing experience at Sephora with Gaby! Great smile, amazing customer service! She was kind, helpful and patient! Thank you for a wonderful experience Gaby! Hope 2026 it’s going to be an amazing year for you!

I went to this store to make return of a product I brought during the holiday season in Feb 1st, the manager said I can’t return the product because I passed the deadline which she cannot specify to me. She simply said it was “middle of January” what does middle of January means? Who knows? I don’t know 🤷‍♀️ When I told her that most store policy to return items purchased during holiday season is February 1st and she dismissed me. She said I can’t do anything about that and I will have to contact customer service. I called customer service and they said they can’t do anything for me I have to go to the store manager. Really people? Which one is it? Now I’m left with a product that I can’t used because it doesn’t go with my skin tone. That will be the last time I purchased in Sephora anyway

Elise is the reason why I keep returning for my brow wax. She does a spectacular job and she’s the sweetest. The girls here always greet me warmly, love Sephora Woburn 🥰

Just wanted to dedicate this review to Zakora (sorry if I misspelled😭) and Stacey! I’m typically a loyal ulta customer but I might have to start stopping by Sephora more often. Zakora and Stacey have such a warm and inviting energy, they don’t hesitate to offer a helping hand and it really does make for such a positive shopping experience. It was lovely meeting you ladies today:)

By far the BEST and most friendly and helpful staff of ANY Sephora location. Period. They are kind and non judgmental and make everyone feel welcome… and I have been to almost every Sephora location in MA.