SEPHORA

I came here around after Christmas and the woman was so nice. She helped me find a pale shade of foundation. The cool, warm, and neutral. I thought I was a cool tone and she showed me I was a neutral. Really great staff

i went to this sephora to grab a couple things and i asked i believe her name is Kelsey for a powder pink lipstick. she knew EXACTLY what i wanted and recommended one for me and even gave me some pigments to try out. i got the lipstick and it was perfect!!!! thank you so much!!!

I went to Sephora today to return a foundation I bought three days ago. This was my third visit because every shade I picked kept turning out too yellow. At the store, I realized the last one had the wrong shade inside the box, which explained why it looked so off. By that point, I didn’t even want to try another one. I was completely flustered and didn’t know what to say, especially when the employee seemed more judgmental than supportive. She didn’t have a name tag, appeared Asian/Hispanic, and was EXTREMELY rude. Her body language was dismissive, and she wouldn’t even make eye contact. When I was trying to clarify she ignored me, making the situation so unpleasant that I didn’t even feel like explaining fully. She questioned whether I had bought the product there, even after I showed th

I meant to leave this review a couple days ago, but here I am! Jo, was fantastic. She was incredibly sweet to me (even though I had no makeup on and pjs lol) treated me like a human which is not a normal occurrence while I’m dressed lazy. Anyways, she matched me with the Haus Labs foundation and helped me pick a concealer. First and foremost, I’m in love with both products and she did amazing job. It felt like a very genuine interaction, which I really needed. Thank you for embodying the kindness that all of us humans need, Jo!

Long story short, it was a bummer walking out of this store both times. I was looking for a fun/enjoyable experience & I really just felt out of place & like I should have just gone to Walgreens or something. I dont know if staff is struggling w/ moral (which i get it.. its retail) but I would have atleast appreciated if someone knew I existed or atleast pretended to be interested in finding out what I might need... thought coming in on a different day/earlier time would help but it was worse today. 🥲