SEPHORA

Nio was extremely helpful at suggesting a new skin base routine! He gave me some tips on how to use the products suggested and took time to listen to my concerns. Very professional and knowledgeable, i just used all the products i bought in the car and its everything i was looking for!

I haven’t stepped foot back in this location because of how rude their sales associates are. They made me feel uncomfortable, dumb, and like I simply didn’t belong. Though that sounds dramatic, I read a similar review and finally felt comfortable enough to share— knowing that this has happened to someone other than me. I went in early October and literally have not gone back because I do not want to run into the same associate. It sucks because I love Sephora and have been an avid customer.

Unnecessarily rude staff member, walked in and didn’t know she was talking to me initially so i kept walking and when i looked over she had the dirtiest look on her face along w a hand gesture. absolutely NO need for all that👎mean girl behavior

I visited this Sephora in South Windsor, CT twice recently, and unfortunately I had poor experiences both times. On 10/11/25, I went to purchase something, and upon approaching the checkout counter the sales associate continued to engage in a personal conversation with another associate while ringing up my item. When the transaction was completed, the associate did not look me in the eye as she passed me my item. In hindsight, I wish I had waited to hand over my purchase until their conversation was finished, because sales associates should not be engaging in personal conversations while attending to customers. My second visit was on 10/17/25, when I hoped to receive samples of a couple of products. The first product I anticipated I might not be able to receive a sample of given the nature

Went in yesterday around 5pm and was greeted by 3 people, 2 females and a male. After about a minute the guy asked me if I needed help. Told him I was looking for It Cosmetics and he brought me to it. I told him I needed to match my skin tone and I wanted to make sure I was getting the right concealer, that I had the one I was looking for on my phone. I took out my phone and he said in an annoyed tone, "You said you need to be matched?" I said "Yes, and I'm just making sure I'm getting the right one" as there were a bunch of different concealers and primers on the display. He then said very aggressive and loud with a hand gesture "But they're all right here!" I replied yet again "Yes but I'm making sure I'm getting the right one." to which he was so rude and yelled with the even more dram