SEPHORA

Customer service is the terrible. First rep even assured that this could be handled. Then another person completely said the opposite. They couldn’t accommodate a return for a sephora insider member. Better accommodations should be in place to help customers. Especially when policies change!!! Also, don’t buy the make up forever brand. It’s terrible

Sephora at Westfield Valley Fair is a makeup and skincare paradise! Their collection is fantastic, with almost every major makeup brand available in one place. I was particularly impressed with their color match service for foundation and concealer – they used a sanitized device, which worked almost perfectly to find my match! And then Gina was amazingly awesome in helping me personally :) The staff was friendly and incredibly efficient, helping me quickly with a warm smile. The store is well-organized, with plenty of mirrors at different angles for trying on products. Despite the bustling atmosphere, checkout was seamless, thanks to the many helpful patrons and staff. I also appreciated the staff’s suggestions – they were knowledgeable and gave me great options. Their recommendations we

Clerks should adhere to all policies and provide customers with accurate information. I asked the sales associate who was ringing me up for my purchases if I purchased a gift card would it be refundable with a gift receipt if the customer doesnt want the gift card. The sales associate said YES, which was not true at all.

came in to sephora today, asked a pretty reasonable question and i was met with attitude and a rude response from one of the workers, she lacked a name tag and had blonde tips. however, i asked another employee and was met with a kind response.

I’m very disappointed with this store the lack of management favouritism and unprofessional behaviour from the staff made it impossible for me and others to shop . Lines are always super Long there are not enough staff willing to walk us through the store you see most of the time the staff talking to each other snickering while we the shoppers are overwhelmed and frustrated because we don’t get the help we look for the stations are not refill with sponges and tissue paper or hand sanitizer or alcohol . They are super greasy and u can see garbage in floor specially in weekends it’s unpleasant and overwhelming. Don’t waste your money and time to come here . There are better places to be n shop