SEPHORA

My experience at this location in California with Ashley & Brianna on a trip to Santa Cruz California was exceptional! I had the pleasure 0f experiencing what a properly professional,trained,& knowledgeable associate is capable of other than gather around together in gossip chats. When I approach first they act like they didn't here and I ask again in a louder voice as they slowly turn. Clearly annoyed not moving or speaking just side eyeing deciding which one is "taking one for the team" So then rest of my time there awkward being told several times to wait where im standing. They have a scheduled task or duty and will look for someone who will come and assist me. Next day I called asked to speak to Manager of the store it was a female but she gave me a masculine name The only reason I q

Walked and was greeted immediately by employees. They asked me if I needed help and found me someone. I also noticed they did this for every customer. Amanda helped me find the perfect foundation even when it took 4 separate brands I liked how she didn’t give up to make sure I had the perfect shade.

I went to the Redlands Sephora store to buy just makeup remover. I was greeted by an assoat the entrance and then Stasi the manager mid way walking into the store who handed me a bag. Thank you ladies. When I got in line and was ready to check out, the store assoc at the register was on the work phone and didn't acknowledge me. As I waited a while I decided to leave the line and check out the Kayali perfumes. Samantha helped me for about 10 minutes as some perfumes were out and she guided me to the travel ones to be able to smell right there. Staci knew my husband was upset that the lady at the register didn't acknowledge us so she listened to our complaint and gave me a couple free samples and corrected the associate discreetly. Staci and Samantha thank you for excellent 10/10 customer se

I came in a few days ago to just browse around and get ideas for Christmas, and when I first came in, I wasn't really being attended to until Marie came up to me! She was very attentive and gave me several great recommendations for what I was looking for!

If you want powder blush do not come here. They have half of one blush to choose from, and the staff were very snobby about it, and also not sanitary--one staff member stuck her dirty finger in my example of blush I wanted to match. The Sephora inside JCPenney has more helpful and kind staff, but if you need powder blush go to Ulta or online