SEPHORA

The lines here are always long, and checking out takes forever. The customer service has been consistently disappointing. The associates don’t seem interested in helping, and a few act bothered when you ask a simple question. I asked one of the employees if she could check me out since the main line was packed. She told me no. I then asked if anyone else was available to help, which I shouldn’t have to ask, and she immediately said no again without even looking. Meanwhile, several associates were walking around with nothing to do. The overall attitude and lack of service were rude, and it definitely left a bad impression. I won’t be back unless I absolutely need the Patrick Starrr setting spray.

The Managers Alysia And Nadia Are Super Rude. I Drove 1 hour And 30 minutes To This Store To Pick Up A Order my Friend Placed For Me For My Birthday Both Of Our Names Was On The Order.after Nadia located he order I was Told Someone Call The Store Earlier this Morning (12/30) and stated that their was a problem with their last order and that the would like the id of the person who purchased the item . So I called my friend to confirm what Nadia was telling me she stated to me "Calling someone on the phone not going to prove anything " so I asked to speak to another manager which was alysia I explained to her the situation and asked if she could look the order up so she could understand me better. She looked on the tablet and said I don't see a Order by that name I asked could I give her the

It seems like very time I go to Sephora they never have the bonus products and it’s pretty annoying. Being someone who spends money and can’t get a “bonus” or “birthday” reward really sucks. Today I went specifically to get something for my birthday (spent over $200) and could only pick from 2 out of 6 products. Understandable that it’s an “additional” but it would be nice if the products were actually in stocks.

Doing my holiday shopping A employee by the name of Valdreena. Displayed incredible knowledge of the product. What made my experience undeniable was the way she made myself and my daughter feel in my efforts as father to purchase product my request for Christmas. Not only did Valdrena help me find it she ensured it was age appropriate for my 9 year old Valdreena I want to thank you for making daughter Christmas unforgettable and my shopping experience one of kid at the palm beach gardens location in the mall

Unfortunately I need to share the sentiments shared by others on customer service. The male cashier that checked me out today was extremely rude, argumentative and unprofessional. The manager Renee helped to resolve. I know its hard to get good help today but Customer Service training from HQ is in order before I ever return.