SEPHORA

I had never been to this location specifically, when I walked up to the store today around 2:45, a woman was struggling to open the hands free door activator so I started helping her, but realized the door was locked. A group of employees were standing together talking so I waved to them that the door was locked. I thought maybe they didn’t realize it was locked. No, they made eye contact with both of us standing outside and continued to act like they didn’t see us. I knocked on the glass asking if they knew the door was locked and they just laughed. I’m still not understanding what’s happening and now there’s more than one of us standing outside. Someone else knocked, they again started laughing so I began filming what was happening. When I started filming, the girl that had been laughin

camilla is amazing. very knowledgeable & helped me through trying to get rid of the dry spots on my cheeks where makeup won’t lay down. i have never had someone take so much time on me to help & it was really refreshing. thank you.

Completely shocked at the experience that was given to us at this store. We had just finished a days work trying to get some Christmas shopping done, so maybe it was our work attire??? All I can say is the looks we were given, lack of help, and disrespect was beyond measure! As a small business owner we treat all clients/customers potential or not with the upmost respect and dignity no matter their appearance… Again if that was the issue?? One thing I know for sure our business will never be done there again, and we hope this message makes it where it needs to go. I would imagine some better training on customer service would be imperative for this particular store.

I don’t think I will ever step foot in this location again I purchased over $1000 worth of merchandise between October and December for Christmas. I returned a few items today that my daughter no longer wanted she was with me after I left the counter. I heard the girl on her radio. Tell the other girls “watch her” I don’t know if she was speaking about me or my daughter But if you think we are stealing anything you have another thing coming I will NEVER shop with Sephora I will probably start going to Ulta. Maybe you should teach your employees about speaking on the radio to each other. Customers can hear everything you say. Or maybe they’re racial profiling my daughter since she is non white !!

Staff was very chill and attentive and the store was very clean. So happy to have a sephora in htc!!!