SEPHORA

I came in planning to buy a full makeup routine, but the overall experience was disappointing. Most of the staff seemed disengaged and uninterested in helping, and it took a while before anyone acknowledged me. When I was finally assisted, the help felt slow and unenthusiastic. I ended up leaving with just one small item instead of the full purchase I intended. Customer service here could really improve.

I got a gift card for my recent birthday so I went to my closest sephora to shop. I work in retail and was surprised when I wasn’t greeted or helped upon arrival. It looked like a group of workers were huddled by the counter together (it wasn’t even that busy in the store). After browsing I was finally greeted by Sam. She was so so sweet and helped me with everything I needed. The only reason i’m giving this location 3 stars is because of how well Sam was able to assist me. I would come back to this location only if I were to be assisted by her, otherwise I would rather order online.

Today, at 4:40 PM, I entered the Sephora store and had an interaction with one of the assistants. They sent me to the manager, Gabi, and she basically looked me up and down, commenting on my style of dress. I don’t think that should matter when a customer asks about makeup. I asked her a question, and she ignored me, turned away, and looked for someone else to help me. The whole time, she watched me as if I were suspicious, even though I’ve been a loyal customer for over 11 years. It’s disrespectful. I even called the other three managers, one of whom knows me and is aware that I’m a regular customer. It’s disrespectful that when I asked again for a makeup sample, she ignored me. I don’t believe that appearance or being Latina should lead to discrimination in a Sephora store. This isn’t th

I had an amazing experience with Juliana at the Nanuet, New York location. She was so helpful. Got my skin tone down. I have very dry skin. She formulated a mix between creams, primers, etc., and the perfect foundation and concealer to put on top wonderful experience.

Kaila was amazing! Patient, knowledgeable, and clearly loves makeup. She made the shopping experience a pleasure. Highly recommend asking for her when you visit Sephora!