SEPHORA

My experience here was so insanely poor. The workers were absolutely no where to be found besides at the counter. As I was going to cash out, I asked the employee a simple question about a certain product and She then ignored me. As I put my card in, she then started to aggressively tap on the reader as it started beeping. I then asked to put my phone number in to receive points and she rolled her eyes and told me “it’s too late now.” I don’t appreciate the rudeness as all their advertising seems super positive as well as all my past experiences there. I hope their employees do better!

I’m honestly very disappointed with my recent experience at this location. Sephora is supposed to be a space that celebrates beauty, inclusivity, and customer care—but that was absolutely not reflected here. From the moment I walked in, there was no greeting, no acknowledgment, no basic courtesy. Several employees were standing around, chatting, yet completely ignored me. This wasn’t a quick oversight either—I spent time browsing and still wasn’t approached once. What made the experience even more uncomfortable was watching other customers be greeted and assisted while I was treated as if I didn’t exist. As a Black woman, it’s impossible not to notice patterns like this. When you walk into a store ready to spend money and are met with cold energy, dismissive attitudes, or outright indiff

I went to the Sephora in the Mohegan Sun Casino today and received assistance from Gio. Such a pleasant person and he made me want to buy everything!!!!!

Loved visiting this Sephora store with my friend on Friday afternoon! Beauty advisor Tara helped me find, test, and eventually purchase a bronzer, eyeshadow, and blush that I was on the hunt for! Also this store had a huge selection of skincare, fragrances, and makeup. Highly recommend stopping by. P.s. all the store associates were lovely and helpful!

After being on the store for 20 minutes someone finally offered to help me, she came by showed me a product line excused herself and never came back. Then I told another associate nice, she left me here never came back and see her helping others. I had planned on making a rather large purchase. As I was leaving she reappears and asks if she can help. I told.her I was leaving. Never will I shop.at this store again. Very disappointed.