SEPHORA

I’m so happy there’s finally a standalone Sephora that’s closer to Hamilton than Kenwood!!! We visited on opening day and everything was awesome. It was pretty busy (which we expected) but the employees did a really great job of managing the checkout line and getting everyone through quickly. Everything was very organized and fresh! All the employees were very helpful and so friendly despite the rush! Ava in particular was very sweet and helpful and answered my questions with a smile. I highly recommend visiting this new Sephora :)

I usually feel a little overwhelmed shopping at Sephora because there’s a lot of pressure to try things or sign up for stuff, but Ally made this visit totally different. She checked in once, let me know she was there if I needed help, and then let me shop on my own. No hovering, no pushing scans or products. Because of that, I actually stayed longer, felt more comfortable, and ended up buying more than I planned. That kind of approach is what makes me want to come back. Ally really made the experience better.

I just wanted to shoutout the staff here, they were really amazing and helpful even though it's a super busy time of the year. I wanted to say thanks especially to Zion, who helped color match me and help me find the concealer that was right for me. She was so helpful and so kind and it made me feel really great about my purchase. Thanks so much! I definitely will come back here more often then traveling further.

Came in yesterday looking for a new foundation (I had some ideas in mind) but needed help with the shade. Zion greeted me at the door and was more than happy to help me find the right shade for my skin. I walked away with a new foundation and blush that work great!

Had an online order for pickup, but also wanted to browse around and take in the brand new store. When I walked in, three associates were standing near the front, but none of them greeted me or bothered to ask if I needed help with anything. In fact, when I made eye contact with a girl and began to open my mouth to ask a question, she abruptly turned on her heels and walked the opposite direction. After browsing for a few minutes, I decided to head to the register to pick up my order. One cashier was working, and a rather large line was beginning to form. Close to ten minutes of waiting in line, only to find out that the online order pickup area is in the very front of the store, way to the left in a tiny corner with very minimal signage. The associate that retrieved my order had a poor at