SEPHORA inside JCPenney

Editing to say that this location is much improved. Neater, faster transactions, more professional service. Not perfect but I want to credit them for trying. Yup, sorry, seconding opinions here to say that employees tend to be unhelpful, or help some customers and totally ignore others. Products often out of stock. It would all be fixable with some attention and additional training from the company; not sure why they are not doing this.

Honey, don't waste your time. Associates spend more time primping than helping out customers, have very little product knowledge, and don't even get me started on their testers. I would rather lick a toilet seat than apply 90% of what they have out. At the end of the day, most products are pretty spendy The service and cleanliness of the store should reflect that.

I've had multiple bad experiences at the Flagstaff Sephora location, and have honetly been buying product online until the new ULTA in town opended. If you are looking to shop in a clean and friendly atmosphere then I wouldn't waste your time or money heading into Sephora. The staff is beyong RUDE and barely greets, you let alone not making your presence feel welcome. So happy to have other options in town now!!

I love shopping for makeup at sephora. But this place is horrible! and the employees are VERY VERY RUDE!! Bad customer service, the girls are not helpful. I love makeup but seriously be nice to your customers and it doesn't hurt to smile. When I come here they just look at you mean, and when answering questions they sound even more upset. Not only me but I've seen other customers treated this way when I'm in here everytime. Makeup is great, but employees very unprofessional & rude af.

I came in to get some help with picking make up out. The girl with the blue hair was more interested in her phone call and walking away from us when we went looking for her. I was so will to spend whatever amount, just to get what I was looking for. Waste of a trip and our time.