SEPHORA inside JCPenney

I was really disappointed. Walked in planning on spending quite a bit of money. I was never greeted, looked at, or even acknowledged. Both workers were giggling, doing their own makeup and never asked if I was looking for anything. -Which I was. Usually when walking into Sephora you are greeted at least. I did not spend any money here because of my experience and would rather spend money online if that’s how I am treated routinely.

I would say that every time I go in here I am greeted. I know a few years back they were gaining their footing and have gone through many different employees since then. I usually buy something when I go inside and if I don’t I order from them and they tell me when it’s ready or have it delivered to my house. They are extremely helpful, even during COVID.

Worst service I have ever encountered. Not only did they not look at the woman in front of me when she asked a question but didnt offer any sort of help at all. Once I was being checked out for the items I was purchasing they just chatted amongst each other the entire time. I will be ordering online. Will never step foot into this sephora again.

I don't know her name but she was amazing. Helping me pick out the right perfume. Was happy, willing, and we'll informed! I will definitely go back again

Favorite place to shop with an awesome team who always helps me when I come in, this is my favorite Sephora.