SEPHORA

I had such a great experience at Sephora, even though it was an extremely busy Saturday. Penelope truly went above and beyond. The items I was looking for weren’t on the shelf or in the usual backstock area, and she could have easily stopped there. Instead, she offered to check one more place and even looked in another back location to see if they were available. Sure enough, she found every item I needed. She even shade matched & made some samples for me. That level of effort and attentiveness really stood out to me. DeShawn was also incredibly helpful and provided excellent customer service. One of my spray caps was defective, and he made sure I was taken care of quickly and professionally. I take good customer service seriously and believe in giving credit where it’s due. So many peo

Excellent customer service. I admit I haven't been inside a Sephora for quite awhile, but these employees are very helpful and go out of their way. I'll definitely return!!

Honestly some of the worst customer service I’ve ever experienced. No one greeted me at all and only one employee said something to me after my hands were full, she was sweet didn’t get her name though. Got denied for getting two bags so I could wrap these presents for my friends and they said it’s one per transaction and so I asked to do multiple transactions and they denied me. I’ve worked countless hours in retail and understand how draining the job can be but even a smile or a hello goes a long way. Honestly a very disappointing experience to say the least. Do better.

I stopped in yesterday right after they opened at 10 looking for basically an entire makeup routine, since I had almost zero knowledge about makeup and skin care in general. I was paired with Kennedy (I really hope that’s how to spell her name) and she was so helpful! I was able to get everything I needed and figure out what products work for my skin, including what kind I had (dry, oily, or combination) and a foundation and concealer that worked great for rosacea. I feel absolutely beautiful and still like myself because she helped me find something that was natural but still long lasting. It was an absolutely amazing experience for a beginner. It was a bit pricey, but I was still spent less than I was expecting for an entire makeup routine, and for good quality products.

My bf and I went last night to get me some perfume for my birthday. The workers were all so sweet and helpful. That was the best customer service I've had in a long time.