SEPHORA

I’m not sure if Sephora beauty advisors are able to get bonuses for a good review, however I just have to say Miss Asia from the Waugh Chapel location, give her 10s across the board!! My mom and I went into Sephora hoping to purchase literally everything for a full beat routine. I’m talking starting from primer down to the setting spray, including brushes. Not only did Asia point us to the right products, she also shade matched and basically gave my mom a full beat while also educating her on the ingredients, what would be best for her skin type, etc. I’ve never seen my mom so happy. Normally she goes into Sephora for perfumes, lip glosses, little Knick knacks but NOW?! You all have gained a new member through her. Asia thank you so much!! You are perfect!! I can’t wait to teach her how to

I hope management knows what a gem Kaitlyn is. I went in to get colormatched for the first time and she was so kind and knowledgable! I've never had a foundation that matches me this good. Excellent customer service too, they were all kind

Super disappointed with this Sephora location today. I took my daughter and her girlfriend to spend their Christmas gift cards and came specifically to this location due to a wonderful previous experience I had (the previous experience was with a male associate and he was outstanding). Today was not that day. 3 sales associates in the store and only 1 other person shopping. No one said a word. Not a hello, can I help you with anything, nada. When I spoke to the Manager about it she was very condescending and totally glossed over what I was trying to say. She told me that their were only 3 associates working....but simple math means that doesn't really matter. None of them seemed to want to be there. May be time for new staff or more oversight.

I am a previous employee of Sephora and the customer service has surely went downhill over the years. I had a makeup service scheduled at this location on my birthday in October. I was contacted a few hours prior to inform me that my appointment was canceled due to the artist being sick. I totally understand this cannot be helped, but was surprised to hear that the MUA was the only one doing applications on a Saturday. I am accustomed to seeing at least two staff in the color department, dedicated for makeup applications. Later the same day, I emailed the store wishing the ill employee well, and explained that this was very inconvenient especially since it was my birthday. I was not offered anything during my call earlier, so I requested either additional BI points or a small discount on

They never ever give fragrance samples,but other stores does . I shopped there today and ask the sales representative could she do my eyes, no. And I purchased 155.00, will take my business to Nordstorm or Bloomingdales.