SEPHORA

My birthday was in December and by the time my day came, the birthday gifts were out of stock online so I came in store. The employees there that day said that I could come back January 2nd immediately after new years and they’ll be restocked and I could choose a gift. January 2nd is here, I come in and I asked the first employee I saw with the glasses. She said that they only do points as far as she knows and she can’t give me a gift but told me to get in line to try anyways. So I was got in line and waited for a WHILE. When I got there, the SAME lady with the glasses was cashier and said no gift for me. Then proceeded to tell me to go back in the long line and wait and see if I could get the other cashier so I can ask her if I’m able to get my gift. Then she just called the next in line.

Me and my friend went there the 1st of January. It was my birthday and I wanted to get a free gift. I been a Ulta beauty insider for 5 years. I usually just get my gift online but I decided to do it in person this time. The person that helped us had glasses and she wasn’t helpful she lied to us and said that they had no free gifts. Mind you I had $100 of a Sephora gift card that I was gonna spend, but I didn’t because of her. We told this black lady that worked there about what happened and she was super nice and told us that they did in fact had the free gifts and how to get them. They really should fire people that don’t have people skills or costumer service.

I’m just starting out on my makeup journey and I feel pretty lost at times. I went yesterday and Jade was AMAZING! She made sure I was well taken care of from the moment I walked through the door, to when she helped me in finding correct shades and suggested other products I should try out. I felt incredibly welcomed and so so helped. Literally the highlight of my day, she was amazing. Gave bestie and sister vibes 🩵 literally the best ever 🩵 picture of everything she helped me pick out!

My favorite Sephora in the city. Staff wise. Staff here are always so kind and helpful. They let me just browse and there if I need them. I drive from Nashville to this location because of this.

I booked a brow wax and makeup lesson with Hannah and she was amazing. She made me feel so comfortable and even though I have no idea how to do makeup, she never made me feel dumb she was encouraging and recommended a handful of products for me to use. I was able to do my own makeup for my sunrise wedding and it was such a confidence boost. I would recommend Hannah for lessons!! 10/10! She’s the best!