SEPHORA

Went it with my daughter to the foothill ranch store to stock ip product during the sale. Tony was so friendly and helpful, recommending product that would work for me and told me to swap some of the items I originally had in my cart for other product that was better. Krista was super nice and jumped in to let us know about purchase gifts and second Tony’s recommendations. They both spent a good amount of time with me and daughter and continue to give us tips on how to maximize our product and usage. This is our favorite Sephora location.

Yesterday (12.28.25), after having a very negative experience at a closer location to me the day before, decide to go to one at this location in Foothill Ranch! THIS STAFF REEDEMED Sephora's Customer Service. The staff at this location should be Trainers for other locations! From the moment I walked through their doors I was greeted and asked if they could help me find something! I did not get that at the Laguna Niguel's location not only that!, but was given options to what I was looking for by The CSR (Shay; i hope i spelled her name right! If not I apologize...she was awesome) who greeted me...I went with her suggestions and walked out of there happy to have spent more than intended! I will drive out of my area of Laguna Woods/Aliso Viejo, to Customer Service Representatives who know h

All the workers at Sephora in Foothill are really sweet! Natalia took her time with me and even gave me lots of samples, because I was indecisive on a cleanser. I’ll for sure come back and hope I can get her again!

I rarely leave reviews on google but for this one i feel like i had to!!! I am so frustrated and i am not understand the training for Sephora employees… they do not make feel customer welcome, always in a bad attitude, also i don’t know why THEY DONT GIVE AWAY THE GIFTS AVAILABLE WHEN YOU MAKE A PURCHASE!!! Today i did an almost $400 purchase and i pretty much had to beg for a Sephora Tote that they had as a gift when you make a purchase! And I HAD TO ASK FOR IT! They won’t give away the gifts available for the purchase!!! And when i asked for it, the employee hide them from the other customers in line!!! I COULDNT BELIEVE IT… i wanted to say something. A lot of customers left the store with big purchases and not getting the free Sephora Tote! I hope corporate can do something about it… i

“I had an amazing experience at Sephora today! Jessica was incredibly professional, attentive, and knowledgeable. She went above and beyond to help me find the right hair products, offering personalized recommendations that suited my needs perfectly. Her warm and friendly demeanor made the entire shopping experience a pleasure. I’m extremely satisfied with the service I received, and I highly recommend asking for Jessica when you visit. Thank you for the outstanding service!”