SEPHORA

I had an incredible experience at Sephora thanks to Kelsie and Arie. Kelsie was exceptionally patient and kind while helping me with color matching. I truly appreciated her honesty and thoughtful guidance — she made the process feel comfortable and stress-free. Arie was just as amazing. Her knowledge of skincare and ability to assess my specific skin needs were completely on point. I’m currently using a new treatment that has caused my skin to rapidly turn over cells, leaving it red, flaky, and oily all at once — not an easy situation. She was incredibly patient, listened carefully, and offered expert recommendations that felt both thoughtful and spot-on. On the same note - Bella with Patrick Ta, was extremely helpful and knowledgeable with this product line - she helped me pick out bea

I frequent shopper in the Cypress area, I highly recommend this Sephora location. The team here is incredibly welcoming and knowledgeable. From the moment I entered, I was greeted warmly and offered assistance right away. I had the pleasure of working with a skilled makeup artist who helped me choose products tailored to my skin tone and preferences—explaining everything with patience and expertise. They carry a wide variety of over fifteen premium beauty brands, making it easy to explore and compare top-quality products all in one place. I also appreciated the current 30% off promotion, although it doesn’t apply to every brand, it’s still a great opportunity to stock up on favorites. This store offers a high-end experience with personalized service, and I’ll definitely be returning. Hig

I’ve had 2 encounters with this lady, and both have been bad. She is a tall, blonde, white lady with glasses. The first time, she was checking me out at the register, and she was very rude. I let it go; you know I was giving her the benefit of the doubt. Maybe she was having a bad day and was tired, whatever. Then, come to find out she is the manager. I was just asking a question, and the employee needed help, so she called over her manager for confirmation. From the moment she approached us, it was so rude. She seems to be the type of person who thinks just because they are the manager, they can’t be touched, so they are rude to their employees and customers. They think they are on a high pedestal. I have no clue how she even got this position. She has very bad customer service skills. So

Great staff , super busy but I still got the help I needed. Got some old favs and a couple new things to try !

Extremely disappointed with how this store handled a simple return. My mom returned a perfume last Wednesday and was never given a receipt or confirmation. After waiting 5 business days with no refund, we called the store. It took them 3 days to “investigate,” and we were given no clear answer and no resolution. We are now missing both the item and the refund. This feels very unprofessional and poorly handled. Customers should not have to chase down their own refunds. Management needs to address this immediately and ensure staff are properly trained on processing returns.