SEPHORA

I usually expect a warm greeting when walking into a Sephora, but that wasn’t the case at this location. It wasn’t until the fourth associate, Rachel—who was already helping another customer—acknowledged us and welcomed us into the store. The three associates before her didn’t even glance toward the entrance. I tried not to let that affect my experience and went to look for the items I needed, as well as redeem my birthday gift. While browsing the Fenty section near the register, I waited for an associate to offer assistance. I even gestured for help, but no one approached. After standing there for about ten minutes, one of the associates who had been at the front walked by, and I asked for help. He told me he was assisting another customer and would send someone else over. Another assoc

I truly appreciative for the wonderful service I received during my visit. Kate (I believe that was the advisor’s name) was extremely kind, patient, and professional. She took the time to explain everything to me, beautifully applied the makeup, and helped me choose the product I was looking for. I felt so comfortable and genuinely taken care of throughout the entire experience.

Yeison was so wonderful at helping me create an account and gave me my birthday freebie! Rachel helped with my shade match, really nice staff compared to some of the other Sephora’s I’ve been too!!

I went to this store twice. And I received great help from Indi twice as well. I love her and I appreciate how kind she is. I hope I get to see her more often when I go to buy more make up for my clients. I also know Kamilah and she is such a sweet soul too. I had a great experience shopping here. Thank you so much Indi. Eres la mejor 🫶🏼

I visited this Sephora location recently and unfortunately had a disappointing experience. One of the employees spoke to me in a very disrespectful tone, which made me feel uncomfortable and unwelcome. I came in looking for a gift and as I asked one of the employee for help she just looked at me in a weird, pointed and walked away. I was asking for help and there was no suggestions or any helped offered. Her tone was very rude when she addressed me like she didn’t want to be there. When I ask another one of the workers to speak to a manager , I come to find out she is one the managers and her name is Raya. I can’t believe Sephora hires people who clearly don’t have any customer service manners, especially managers. Shame on Sephora and if I could give this review 0 stars I would. Never com