SEPHORA

Came in for new foundation but was VERY intimidated, as I have been told Sephora would be snobby or judge me. Alex proved them wrong! They welcomed me at the door, picked out the foundation and shade very quickly. They also helped me find out how much my gift card was before I purchased anything, which was sooo anxiety reducing. I ended up stressing myself out and circling the store trying to decide between a couple of items I picked out, and everyone checked to make sure I was doing ok, which I thought was very nice and empathetic. At the end, Alex was ringing someone else out, so Lacey jumped in to check me out. She was extremely nice! At this point, I was a little burnt out and wasn't being as friendly as I normally am, but she never dropped her good energy even though I wasn't reciproc

Always have a great experience at this store, but particularly last evening. Had a gift return as well as a really old coupon for a sampler full size fragrance. Sierra was so kind in helping both with my return and in trying to locate which fragrances would be available for that kit. While the store and online ended up being out of the 2 I wanted, she went way above and beyond, spending about 20 minutes checking stock, other stores and providing next steps/options. The rest of the floor team also assisted me in picking out an eye primer while she was checking on all of that. Thanks to the whole team, will continue to make this one of my regular Sephora stops! 💕💄

I’ve visited the Kenwood Sephora several times and have consistently experienced unprofessional and unfriendly behavior from the staff. During my recent visit, I found it difficult to return an item, and the staff’s attitude and hostility played a major role in my decision to return my purchase. Despite being polite and merely browsing, I felt that the treatment I received was specifically directed at me, making the return process uncomfortable and stressful. I believe every customer deserves respectful and positive service, and I hope this feedback helps improve the experience for others. Thank you.

Rude employees. I waited a long time didn’t even complain still said hi to the lady who helped me but she didn’t even say a word to me, scanned my barcode then walked away. When she came back out still no word from her, did not look at me once just handed me the bag so I did the same . Then as I was walking away she decided to yell out have a good day to me for everybody to hear.

TLDR- Online Pickup order was messed up and the associates with the order were not helpful, but my issue was resolved with help from leadership in store. So I wanted to share my experience with this store. As a frequent shopper at Sephora, I am familiar with the process for online order pickup. I had 3 items in my order but upon pickup one item was missing and the ladies who helped me stated that "if the item wasn't in the bag then its out of stock." I never received an email notification about the item being out of stock and I was still charged. Since this order was for my significant other, I needed to get this missing item as it was the only thing they could talk about AND it was charged for. I had to speak with a cashier and Alaura (who Ican only assume was a supervisor), who both wer