SEPHORA

First up, big Thank U's to Nelly for managing my exchange and Yessi for helping me decide on a replacement. I love the new lipcolor! Since Sephora closed our nearest branch, on-line purchases been a challenge. I miss the the days of personal consultation and trying before purchase. This week, in the vicinity of this Michigan Ave store, I decided to venture in. Very overwhelming at first glance, but to my surprise, store was well organized, lines moved quickly and many energetic, knowledge staff ready to help. I applaud this Sephora team!!

I visited Sephora during the busy Christmas season, and I was really impressed with the staff. They were extremely helpful and attentive, making sure customers didn’t feel lost or ignored despite the crowds. The store was well-staffed, with employees in different sections assisting customers and keeping everything running smoothly. I especially appreciated how organized and friendly everyone was — it made shopping during such a hectic time a pleasant experience.

While I was in the store this weekend, I witnessed what appeared to be a manager completely abusing her authority toward a younger employee. In the middle of the store, this woman ripped up a piece of paper and handed it back to the employee in a very demeaning way. The employee was visibly upset, I saw her tearing up while throwing the paper away. It was honestly heartbreaking to watch. Sephora, is this really how your employees are treated? The behavior I witnessed was incredibly unprofessional and upsetting. I believe the woman’s name was Tara, and at one point she was even laughing in the young employee’s face while this was happening. It was shocking to see someone treat another person this way in a workplace, especially in front of customers. If this is the kind of environment you

I was greeted at the door and Tania was nice enough to help me find a mascara. However, I received the rudest interaction with one of the workers. She was by the registers and was checking out a customer. I simply asked “excuse me can I check out here?” to know where I should form a line. And she yelled at me and said “CAN’T YOU SEE I’M WITH A CUSTOMER!” I’m sorry I won’t be yelled at. No one should be put in an embarrassing situation like that. Other customers even turned to look. No apology, no awareness, no customer skills. I won’t be returning. They have better service at the other Sephora’s.

Huge store, amazing service. Lots of associates offering assistance which I know can overwhelm some people, but no one was pushy. Nelly went out of her way to get me what I needed asap. I definitely took note of and appreciated that considering this location gets really busy.